Salesforce-Slack-Administrator Exam Questions

You're a Primary Org Owner of a bank's Slack Enterprise Grid plan. Your company is in the process of rolling out Slack to customer service employees in all its contact centers. While employees have been instructed to never share sensitive information such as bank account or credit card numbers in Slack, your compliance team is concerned that members may accidentally do so. What recommendation should you make to your compliance team to prevent the exposure of this information in Slack?

A. Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.

B. Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.

C. Build a bot Chat will message members and ask them to remove sensitive customer data in the event that it is shared.

D. Designate one admin per channel to monitor and report sensitive data to the compliance team.

Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc’s drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them. What should Chandler do next?

A. Create a public channel for co-ordination, but continue using group DMs, and DMs for content that needs to stay private.

B. Continue using the group DM, and invite the new members to it.

C. Start a new group DM with only the new members of the team.

D. Convert the group DM to a private channel, and then invite the new members.

Cristina is evaluating a Slack app’s security and notices that it has the following scopes present:
channels:write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)

A. Modify public channels

B. Upload files

C. Send messages as a member

D. Access group direct messages

You're an Org Admin in your Slack Enterprise Grid org. Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners. What should you do? (Select the best answer.)

A. Change the permissions in the aCmin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace owner.

B. Advise all Workspace Admins and Workspace Owners to forward all Slack connect channel requests to Org Admins and Org Owners.

C. Use Slack's default Slack Connect channel approval permissions which slate only Org Admins and Org Owners can approve new channel requests.

D. Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner only workspace.

You're a Workspace Owner introducing Slack to your organization for the first time. In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week. What's the best way to determine the winner? (Select the best answer.)

A. View the Channels tab in the Slack analytics dashboard.

B. Install a custom bot in each channel to count all messages,

C. View the Members tab in the Slack analytics dashboard.

D. Export messages from your workspace to view message data offline.

The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts. The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams. What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A. Build custom apps for all the popular tools that send the alerts to one channel.

B. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.

C. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

D. Send an announcement to the company reminding them to be more responsive when receiving alerts.

A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization. What should the team do to prepare for this milestone most effectively?

A. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.

B. Meet with key business units to identify and measure opportunities to improve productivity using Slack.

C. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

D. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

What are two benefits of creating user groups for your workspace? (Select the TWO best answers.)

A. Notifies a group of members who often need to be notified at once. For example:@managers

B. Sets channel management permissions at the workspace level.

C. Sets permissions on who can view your workspace analytics

D. Assigns default channels to users when they start working at the company.

E. Assigns default Slack app integrations to users when they start working at the Company.

How many integrations can be installed on a workspace on the Standard plan?

A. 25 integrations

B. 10 integrations

C. Unlimited

D. 5 integrations

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees. Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team. Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today. When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create workspaces for each department and sub-department in the company.

B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

D. Create one workspace, where each product line sold has its own channel.