CRT-271 Exam Questions

Northern Trail Outfitters wants to launch their Community withthe following requirements:• Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

A. Use Reputation for gamification

B. View the Trending Articles

C. Enable ions

D. Optimized for mobile

Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]

A. Partner Community

B. Salesforce Community Content

C. Customer Community

D. Salesforce

E. Customer Community Plus

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

A. Knowledge Articles for Communities is not enabled

B. View Knowledge Articles has not been checked on the Community Profile

C. Knowledge Articles for Customers is not enabled

D. Customer sharing has not been checked on the Knowledge Article

E. The Articles are being viewed on unsupported mobile devices

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

A. Enable super user access to contacts for users assigned to the Account sales rep role

B. Enable super user access in Community Management

C. Enable super user accessin Community Settings

D. Enable super user access to contacts for assigned users to the Account manager role

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can aCommunity Cloud consultant change the validity period of the link to meet this requirement? Select one or more of the following:

A. Create a custom login flow that modifies the setting

B. Edit the setting in the welcome email template

C. Configure OutlookExchange server settings

D. Change the link validity period setting on the Community settings page

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community. What three things should the Salesforce Admin do to brand this Community using Community Builder? Choose 3 answers.

A. Choose colors for the text and border elements.

B. Upload the Universal Containers logo image to create a custom color palette.

C. Apply a color scheme that is appropriate for the template all at once with the color palette.

D. Submit a URL reference of a site where the color palette will be matchedautomatically.

E. Adjust the color palette from the Salesforce1 mobile app.

Which aspect of Reputation can an Administrator configure? Select one or more of the following:

A. Disable reputation for specific members in the community by user profile

B. Select badges for each reputation level froma provided icon library

C. Add new reputation levels automatically when specified point thresholds are reached

D. Exclude contributions to records when counting points towards reputation levels

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab? Select one or more of the following:

A. External users cannot view each other within Partner Communities

B. Users did not approve each others' Friend Requests within the Community

C. External users can only view eachother if they are in the same Account

D. The Administrator has deselected Community User Visibility

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community, in which customer and partner users are community members

- Partner users help Universal Containers by adding or resolving cases for their customers within the Community

- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects

- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select oneor more of the following:

A. Customer Community Plus licence

B. Partner Community licence

C. Employee Community licence

D. Customer Community licence

Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement. What should the Consultant recommend to meet the requirement?

A. Use Google Analyticsand the Salesforce Community Page Optimizer.

B. Leverage standard Community Cloud and Chatter reports.

C. Create custom reports and share key metrics using a dashboard.

D. Download and install the Community Management package.