CRT-271 Exam Questions

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A. Assign the "Moderate Communities Feeds" permission to these members.

B. Activate a moderation rule for certain members.

C. Assign the "Moderate Communities Files" permission to these members.

D. Activate "Allow Members to Flag" for certain members.

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A. Salesforce Tabs + Visualforce Template

B. Aloha Template

C. Kokua Template

D. Napili Template

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

-Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B. Establish moderation rules and processes for addressing flagged content

C. Make sure customers are members of only the Architect and Builder Community

D. Test the member profile permissions to make sure they are able to findand post relevant information

E. Load test Chatter groups to make sure file and member counts won't be exceeded

Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

A. Guided selling for Community Cloud

B. CPQ for Community Cloud

C. Direct pricing for Community Cloud

D. Sales channels the Community Cloud

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

A. Subscribe to an RSS feed about Questions and posts

B. Subscribe to Questions and posts

C. Follow users associated with Questions and posts

D. Subscribe to Topicsassociated with Questions and posts

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:

A. Customer Community Login

B. CustomerCommunity

C. Customer Community Plus Login

D. Customer Community Plus

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time. What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or moreof the following:

A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C. Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D. Redirect users to a custom page displaying a user agreement before users login for the first time

E. Use login flows to show theuser agreement when Community users log in for the first time

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the Customer Community Login license.

B. Users with the High-Volume Customer Portal license.

C. Users with the Customer Community license.

D. Users with the Customer Community Plus license.

A Salesforce Admin enables "Allow members to Flag" inCommunity Workspaces.Which two content types can members flag as inappropriate? (Choose two.)

A. Posts and Comments

B. Topics

C. Files

D. Articles

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement? Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages

B. Enable "Give access to public API requests on Chatter"

C. Update the setting to "Allow access without login"

D. Enable the "Public can access the community" checkbox