B2B-Solution-Architect Exam Questions

Total 112 Questions

Last Updated Exam : 22-Oct-2024

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?


A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.


B. Ifthe sales user has many territories assigned to them, it can impact the performance of the forecast.


C. Important details should be tracked at the opportunity line level.


D. Forecast category names can be customized by submitting a Salesforce Support case.





B.
  Ifthe sales user has many territories assigned to them, it can impact the performance of the forecast.

Explanation: According to some online sources12, collaborative forecasting is a feature that allows sales teams to create accurate sales forecasts based on opportunity data and adjustments. Collaborative forecasting supports multiple forecasttypes, such as revenue, quantity, and custom fields. If the sales user has many territories assigned to them, it can impact the performance of the forecast. This consideration is important because having too many territories can slow down the loading of the forecasts page and affect the user experience1.

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers


A. Provide the CIO the ability toroll back all changes once they feel Lightning is not adequate for their needs.


B. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.


C. Provide the CIO a list of the User Stories aroundthe new functionality and the Gap Analysis done between Classic and Lightning.


D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.





B.
  Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

C.
  Provide the CIO a list of the User Stories aroundthe new functionality and the Gap Analysis done between Classic and Lightning.

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers


A. Use the import wizard instead of Bulk API.


B. Sort the order product records by account and order before the Bulk API load.


C. Change the Bulk API call to use Bulk API 2.0.


D. Add a retry process for the records rejected by this error.





B.
  Sort the order product records by account and order before the Bulk API load.

D.
  Add a retry process for the records rejected by this error.

Explanation: B. Sort the order product records by account and order before the Bulk API load. This answer can help avoid this error by reducing the chances of concurrent updates on the same parent record (account or order) by different batches. Sorting the records byaccount and order can ensure that all records related to a parent record are processed together in a single batch, which can prevent locking conflicts with other batches2.
D. Add a retry process for the records rejected by this error. This answer can help recover from this error by attempting to update the rejected records again after some time interval. This can increase thelikelihood of obtaining exclusive access to those records as they may be unlocked by then3.

Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needs customers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?


A. B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku


B. B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud


C. B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect


D. B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft





D.
  B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

Explanation: B2B Commerce is a solution that allows you to create ecommerce websites for your business customers1.
Salesforce Field Service is a solution that allows you to manage your field service operations, such as scheduling appointments, dispatching technicians, and tracking assets2.
Experience Cloud is a solution that allows you to create digital experiences for your customers, partners, and employees using templates and components2. MuleSoft is a solution that allows you to integrate data from different systems using APIs34.

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.
What should a Solution Architect recommend to achieve this?


A. Done data records and translate.


B. Enable Translation Workbench.


C. Add custom field with translations


D. Enable Data translation for B2B Commerce.





D.
  Enable Data translation for B2B Commerce.

Explanation: Option D would involve enabling Data Translation for B2B Commerce. This feature allows you to translate data stored within standard and custom fields on Product and Product Category objects using a translation workbench-like interface. You can also import and export translations using CSV files.

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as wellas Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration usingits agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explorein more detail with theclient? Choose 2 answers


A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at P&C Hardware.


B. Leverage Shield Event Monitoring inconjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.


C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.


D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.





A.
  Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at P&C Hardware.

D.
  Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

Explanation: Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alertingsolution that’s already in place at P&C Hardware2. This option can help P&C Hardware leverage their existing investment andexpertise in their cloud-based monitoring tool, while integrating it with Shield Event Monitoring and MuleSoft to capture and analyze performance data from their Salesforce technology stack. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution3. This option can help P&C Hardware quickly set up a performance monitoring dashboard using pre-built reports and dashboards from the CRM Analytics Event Monitoring app, which can be installed from AppExchange. This app can provide insights into useractivity, adoption, performance issues, security risks, and more.

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud. Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers


A. Give usersa way to raise support tickets for new features they do not understand.


B. Give users the ability to opt-out of any new feature they dislike.


C. Fully document all customizations added to the system.


D. Communicate and train users on new features.


E. Ensure development, training, andproduction environments are in place.





C.
  Fully document all customizations added to the system.

D.
  Communicate and train users on new features.

E.
  Ensure development, training, andproduction environments are in place.

Explanation: Option C seems correct because it is important to document all the customizations added to the system, such as code, configuration, integrations, etc., so that they can be easily understood, maintained, and updated by the support team or future developers.
Option D seems correct because it is essential to communicate and train users on new features that are rolled out to support UC’s business needs and goals. This can help usersadopt the new features faster and more effectively, as well as reduce confusion or frustration.
Option E seems correct because it is advisable to have separate environments for development, training, and production purposes. This can help ensure that new features are developed and tested in a safe and isolated environment before being deployed to the production environment where they can affect real users and data.

Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make to integrate B2B Commerce and Salesforce CPQ to accomplish this request?


A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.


B. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller basedon volume.


C. Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.


D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector anduse the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.





D.
  Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector anduse the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.

Universal Containers (UC) has a multi-cloud implementation in placecovering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is wearyof duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?


A. Salesforce Connect


B. SOAP API


C. Change Data Capture


D. Bulk Rest API





A.
  Salesforce Connect

Explanation: According to an online document1, Salesforce Connect is a standard integration mechanism that allows you toview, search, and modify data that’s stored outside your Salesforce org. With Salesforce Connect, you can access data from external ERP systems in real time without copying or synchronizing it.

Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system.In itsfirst Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of … to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.
Aspartof its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. Oneofthe mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.
Which two suggestions should a Solution Architect recommend as astarting point to meet NTO's need of effectively integrating both applications together? Choose 2 answers


A. Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.


B. Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.


C. Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.


D. Implement an external master Pricing database that can be cartedby both ecommerce and CPQ.





B.
  Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.

C.
  Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.

Explanation: These two suggestions will help ensure that product and pricing data is synced between Salesforce CPQ, PIM, and the custom ecommerce tool and that the pricing and product structure between the custom ecommerce tool and CPQ are aligned. This will enable a streamlined integration between the two applications and ensure that pre-negotiated contracts created in CPQ are presented accurately in the custom ecommerce tool. Using an ETL tool will automate the data synchronization process and reduce manual efforts.
B. Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool. According to 1 and 2, using an ETL tool can help you integrate Salesforce CPQ with your other systems and keep your product data consistent and updated across all channels. You can use an ETL tool to automate the data transfer between your PIM, ecommerce, and CPQ applications and avoid manual errors or delays.
C. Harmonise the Pricing andProduct structure of the custom ecommerce tool and CPQ to enable a streamlined integration. According to 3 and 4,Salesforce CPQ is a powerful tool thatallows you to configure, price, and quote complex products and services based on various factors such asfeatures, quantities, discounts, contracts, etc. To integrate your custom ecommerce tool with CPQ, you need to ensure that your pricing and product structure are aligned and compatible with CPQ’s logic and rules. This will help you present the same entitlements for pre- negotiated contracts that were created in CPQ.


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