A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
A. Wireframe Prototype
B. Heuristic Review
C. Dairy Study
D. Task Analysis
Explanation:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.
References:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements? What should be the recommended next step?
A. Create a custom-scoped CSS style sheet.
B. Configure the Experience Builder Theme panel.
C. Override conflicting Salesforce Lightning Design System (SLDS) styles.
D. Link a company style sheet.
Explanation:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.
References: :
Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation. Which design should the design use?
A. Responsive
B. Refactored
C. Reactive
D. Proactive
Explanation:
The design that the UX Designer at Cloud Kicks should use to make the website size and content adapt to the screen size, platform and orientation is responsive. Responsive web design is a web design approach that uses HTML and CSS to automatically resize, hide, shrink, or enlarge, a website, to make it look good on all devices (desktops, tablets, and phones) 1. Responsive web design is not a program or a JavaScript, but a set of best practices that include using media queries, flexible grids, fluid images, and breakpoints to create a layout that can respond to any device being used to view the content 2. Responsive web design is one of the learning objectives for the Salesforce User Experience Designer certification 3.
References: [Responsive Web Design Introduction], [Responsive design -Learn web development], [Salesforce Certified User Experience Designer Exam Guide]https://www.w3schools.com/html/html_responsive.asp
https://www.w3schools.com/Css/css_rwd_intro.asp
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem?
A. Comfy Display Density
B. Compact Display Density
C. Enable Collapsible Sections
Explanation:
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops. Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields. Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling. However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins. Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.
References: 1: Personalize Lightning Experience Display 2: Collapsible Sections in Lightning Experience Record Pages
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding?
A. Search bar layout and loading page background
B. Background image and focus link color
C. Brand color and loading page logo
Explanation:
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company’s branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.
References:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
What would it mean for the user when designing perceivable content?
A. The content should only be visible.
B. The content should not be visible to all senses.
C. The content should not be visible to all senses.
D. The content should only be audible.
Explanation:
According to the Web Content Accessibility Guidelines (WCAG), which are the leading international standards for accessible web design, perceivable content is content that can be presented to users in ways they can perceive. This means that the content should be available tothe senses (vision, touch, and hearing) either through the browser or through assistive technologies like screen readers, screen enlargers, and others1. Therefore, the content should only be visible is the correct answer, as it implies that the content can be seen by users who rely on vision to access the web. The other options are incorrect, as they suggest that the content is not perceivable to all users.
References:
Web Accessibility For Beginners | DigitalOcean, Perceivable: Content on the web should be perceivable.
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
A. Training and support for planning
B. user interface planning
C. deboarding planning
D. voice and tone planning
Explanation:
User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot’s appearance, behavior, and interactions with the customers. User interface planning can affect the bot’s effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot’s experience. User interface planning includes1:
Choosing a bot avatar and name that match the brand and tone of the company
Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot’s capabilities
Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information
Testing and iterating the bot user interface based on user feedback and analytics References: Einstein Bots Project Planning | Salesforce Trailhead
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
A. Data Tables
B. Modals
C. Q Tabs
Explanation:
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page. Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page.
References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?
A. Site Admin
B. Community Manager
C. Support Manager
Explanation:
A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums.
References: : Salesforce Personas : Community Manager Roles and Responsibilities
Cloud Kicks wantsto represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?
A. Scoped Tabs
B. Activity Timeline
C. Progress indicator
D. Path
Explanation:
The Path component is a Salesforce Lightning Design System (SLDS) component that can be used to represent stages for opportunities within the sales process. The Path component displays the stages as a horizontal bar with icons and labels, and highlights the current stage with a blue background. The Path component also allows users to move opportunities to different stages, view and edit key fields for each stage, and access guidance and tips for each stage. The Path component can be added to any object that has a picklist field with values that represent stages, such as the Stage field on the Opportunity object12.
References:
Path Component
Set Up a Path for Your Sales Team
| Page 2 out of 21 Pages |
| Previous |
Copyright © - All Rights Reserved