Explanation:
This is the main consideration when enabling “Use standard Salesforce sharing” in Sharing Settings under Knowledge Settings, because it changes how article access is controlled. When this setting is enabled, article access is controlled by organization-wide sharing defaults and sharing rules, instead of data categories and data category visibility settings. This means that data categories are only used for filtering and organizing articles, not for restricting access.
Verified References: Control Article Access with Sharing Settings

Explanation:
Customizing the Pre-chat form is the recommended approach to ensure that Live Agent chat requests contain enough information for reps to effectively respond. A Pre-chat form is a form that customers fill out before starting a chat session with an agent. The form can collect information such as the customer’s name, email address, phone number, reason for chat, or any other custom fields. The information from the Pre-chat form can be used to create or update records in Salesforce, such as contacts, cases, or leads. The information can also be displayed to the agent in the Service Console, so they can have more context about the customer and their issue.
Verified References:
Service Cloud Consultant Certification Guide & Tips, Set Up Pre-Chat Forms

Explanation:
The Knowledge Importer is a tool that allows you to import articles from CSV files into Lightning Knowledge. However, it does not support importing file attachments from external knowledge bases. To migrate the file attachments, you need to use the Files Related List on each article to add files to your articles manually. You can upload files from your computer or select files from Salesforce or an external source such as Google Drive or Box.
Verified References:
[Import Articles into Lightning Knowledge] and [Add Files to Articles]

Explanation:
Customizing the pre chat form is the recommended solution to ensure chat requests contain enough information for customer service representatives to effectively respond. A pre chat form is a form that customers fill out before starting a chat session with an agent. The form can collect information such as the customer’s name, email address, phone number, reason for chat, or any other custom fields. The information from the pre chat form can be used to create or update records in Salesforce, such as contacts, cases, or leads.
The information can also be displayed to the agent in the Service Console, so they can have more context about the customer and their issue.
Verified References:
[Service Cloud Consultant Certification Guide & Tips], Set Up Pre-Chat Forms

Explanation:
The History tab on the Actions & Recommendations component is a feature that service agents can use to review the actions they have taken on a case, such as applying macros, sending emails, or updating fields. The History tab also shows the outcome of each action, such as success, failure, or partial success. This helps agents keep track of their progress and troubleshoot any issues.
Verified References:
Review Your Actions History

Explanation:
Using Einstein Next Best Action is a solution that can address the concern of having too many buttons and components on the Case layout. Einstein Next Best Action is a feature that uses artificial intelligence to suggest the best actions or offers for each case, based on the case information, business rules, and predictive models. Einstein Next Best Action can help agents focus on the most relevant and effective features for each case and reduce clutter on the Case layout.

Explanation:
For onboarding new employees and delivering new hire training more efficiently, including providing access to job information such as benefits, internal job openings, and mandatory employee training, an Experience Cloud site is the recommended solution. Experience Cloud sites enable organizations to create branded, mobile-responsive portals for specific user groups, such as new hires. This platform can be customized to deliver a wide range of content, including training modules, HR documents, benefits information, and internal job listings, in a user-friendly format. It also facilitates engagement and collaboration among new hires and HR, enhancing the onboarding experience and ensuring that new employees have easy access to all the resources they need to start their journey with the company successfully.

Explanation:
Granting authors access to the FAQ record type is the recommended solution to correct the problem of authors being unable to create FAQ article types after migration from Knowledge to Lightning Knowledge. A record type is a way of defining different business processes, page layouts, and picklist values for different types of records within an object. A record type can be used to control which users can create, view, edit, or delete records of that type. When migrating from Knowledge to Lightning Knowledge, each Classic article type becomes a Lightning record type. Therefore, granting authors access to the FAQ record type can enable them to create FAQ articles in Lightning Knowledge.
Verified References:
[Service Cloud Consultant Certification Guide & Tips], Record Types Overview