Salesforce-Slack-Administrator Exam Questions

You're the Slack Workspace Admin at a mid-sized company. You're working c onboarding strategy that encourages members to self-start and learn about Sla own pace.
Which strategy should you choose? (Select the best answer.)

A. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.

B. Host a hackathon that allows new employees to learn about building Slack apps.

C. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.

D. Host a Slack 101 training for new hires to onboard them.

Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.
Which of the following must be true to ensure that members are automatically deactivated?

A. Each member’s access must be set to expire after 90 days.

B. The member must not be a Workspace Admin or Owner.

C. The member who is leaving the company must have left all channels.

D. The IdP must support deprovisioning via SCIM.

You're an Org Admin for a global organization operating in multiple time zones. in your orgwide #help-slack channel, members are reporting that they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours? (Select the best answer.)

A. Enable members to set their profile status to Away whenever they are not online.

B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours,

C. Enable members to view a recipient's local time within their profile before sending a message.

D. Enable members to set reminders for themselves to send the message during shared working hours

You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels that are most often created:

• Slack Connect channels for collaborating with partners.
• Channels for groups within a line of business,
• Channels to support collaboration on specific engagements

What are the three best prefixes to add to your default list? (Select the THREE best answers.)

A. #team-

B. announce

C. #help

D. #proj

E. #slack

F. #ext

What is a way to determine if an external person outside of your organization also uses Slack?

A. Ask your Workspace Primary Owner if they can confirm if the person uses Slack

B. Invite them to a Slack Connect channel first to verify whether or not they use Slack.

C. Search for the person's email in the "Slack Connect" section of your sidebar

D. Search for the person's email in the "People* section of your sidebar.

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A. Allow everyone on the Customer Support team to approve and install the apps they need.

B. Approve and install apps to integrate their support tools with Slack.

C. Streamline an incident management workflow.

D. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

You're an Org Owner on your organizations slack enterprise grid instance an employee recently quit and there's a concern that the employee exported sensitive information prior to leaving. the security team know what this former employee may have accessed What should you do?
(Select the best answer.)

A. Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

B. Use the member analytics dashboard to confirm the former employee's account activity.

C. Export the former employee's access logs from the admin dashboard.

D. Access your security information and event management (SIEM) fool to view actions logged by the former employee.

You’re a Workspace Owner at Acme Inc. You notice that the #help-benefits channel receives a large number of off-topic requests related to payroll. This creates noise and confusion in the channel.
In which two ways can you help address this issue? Choose 2 answers

A. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.

B. Work with the benefits team to set a dear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.

C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the #help-benefits channel via direct message (DM).

D. Encourage channel owner(s) from the benefits team to add members of the payroll team to «help benefits to respond to each payroll request.

E. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.

You're an Org Primary Owner on your company's Slack's Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief information Officer (CIO) is keen on keeping all members of the organization informed about new slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
Select the best answer.)

A. Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.

B. Advise Workspace Admins to direct all members to Slack's website to review new features.

C. Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.

D. Direct members to a whelp-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

B. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

C. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

D. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.