Salesforce-Slack-Administrator Exam Questions

You're an Org Admin for a global organization operating in multiple time zones. in your org-wide #help-slack channel, members are reporting that they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours? (Select the best answer.)

A. Enable members to set their profile status to Away whenever they are not online.

B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours,

C. Enable members to view a recipient's local time within their profile before sending a message.

D. Enable members to set reminders for themselves to send the message during shared working hours

Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace’s message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

B. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

C. Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

D. Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

Nicole manages the global onboarding for new hires at her company. Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after. What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.

B. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.

C. Email a "How to use Slack guide" to new hires before they start.

D. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.

You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces. What is the most efficient way for you to gather this information? (Select the best answer.)

A. Gather the data from the Manage Members section of each workspace's administration dashboard.

B. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.

C. Export the data from the Members section of the org analytics dashboard.

D. Export the data using the Export Data tab in the org administration dashboard.

Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org. Large Inc.'s Human Resources (HR) Director is looking to streamline how HR disseminates policy information and handles sensitive hiring manager questions related to recruiting and hiring. HR has its own designated workspace. How should you advise the HR Director use Slack for this use case? (Select the best answer.)

A. Create an org wide public channel for recruiting and hiring, and add all hiring managers in the organization.

B. Create an org wide private channel for recruiting and hiring, and add all hiring managers in the organization.

C. Create a private channel in the HR workspace, and add all hiring managers in the organization

D. Create a public channel in the HR workspace, and add all hiring managers in the organization.

You're an Org Owner on the Slack Enterprise Grid plan responsible for posting new for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it’s important that everyone in your organization sees the message.
What is the best way to post your message? (Select the best answer)

A. Create a default org-wide channel called #announcements, and post your newsletter in this channel.

B. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

C. Send your newsletter in all of your department-specific channels to maximize visibility.

D. Send your newsletter to your organizations #general channel, and use the @channel notification

Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake. Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.

B. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

C. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.

D. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.

As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company. What is the best action to ensure these communications are seen in each current and future workspace? (Select the best answer.)

A. Create an org-wide channel dedicated to company trainings.

B. Create a multi-workspace channel for training that exists in each workspace.

C. Have each Workspace Admin post in the correct public training channel.

D. Create a Slack Connect channel dedicated to company trainings.

You're a Workspace Admin on a Slack Enterprise Grid plan. Your marketing team is working with an external contractor to prepare for a new product launch where multiple internal teams will need to work with the contractor. The contractor does not have Slack, so the marketing team asks you to add the contractor as a full member to Slack so they can join the numerous active project channels within the marketing workspace. Which type of access should you recommend for the contractor?

A. Multi-Channel Guest with access to all relevant project channels

B. Slack Connect direct message (DM) between the contractor and project lead

C. Single-Channel Guest with access to one project channel

D. Full member with access to the marketing workspace

You're a Support Agent on the admin team for your organizations Slack Enterprise Grid workspace. You receive a service request from one of your employees to add 15 new members from a single external company to slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration. How should you respond to the service request? (Select the best answer.)

A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

B. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

C. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAME single sign-on (SS0).

D. Advise the employee to set up a separate Slack workspace that is jointly owed by both organizations.