Salesforce-Loyalty-Management Exam Questions

Total 104 Questions

Last Updated Exam : 22-Oct-2024

Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.
Which two benefits should the Administrator expect as a result of running the strategy?


A. Personalized digital marketing


B. Transaction journey data is automatically archived


C. Customers are rewarded based on their tiers


D. Data-based segmentation strategy





A.
  Personalized digital marketing

D.
  Data-based segmentation strategy

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?


A. Batch Management


B. Decision Table


C. Quick Actions


D. Data Processing Engine





D.
  Data Processing Engine

Explanation: The Data Processing Engine is the key component in Salesforce Loyalty Management for quickly aggregating a high volume of data spread across many Loyalty Management objects. It is designed to efficiently process and manage large datasets, enabling the aggregation, analysis, and application of loyalty data across the platform. This capability is essential for handling the complex data structures and high transaction volumes typical of loyalty programs, ensuring accurate and up-to-date loyalty information.

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?


A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member


B. On the Member Benefit Related List, linked to Loyalty Program Member


C. On the Transaction Journal Related List, Linked to Loyalty Program Member


D. On the Voucher Related List, linked to Loyalty Program member





B.
  On the Member Benefit Related List, linked to Loyalty Program Member

Explanation: Personalized benefits for each Loyalty Program member can be displayed On the Member Benefit Related List, linked to Loyalty Program Member (B). This related list can be configured on the Loyalty Program Member page layout to show the specific benefits that a member is entitled to, based on their tier and personalized criteria. This setup allows for a clear and organized display of benefits, making it easy for members and administrators to understand the perks associated with each member's status.

A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?


A. Custom coded solution


B. Salesforce Marketing Cloud


C. Salesforce Reports and Dashboards


D. Salesforce Customer Data Platform





D.
  Salesforce Customer Data Platform

Explanation: To set up Promotion Market Segments for members within a specific age range and with certain preferences, the recommended solution is:
D: Salesforce Customer Data Platform (CDP), which allows for the creation of detailed segments based on a wide range of criteria, including demographic data and expressed preferences.

The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?


A. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects


B. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects


C. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects


D. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects





D.
  Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects

Explanation: To analyze earning activities in the Loyalty Program, Cloud Kicks' Management team needs:
Option D: "Read, View All" access on the "Journal Type," "Journal Subtype," and "Transaction Journal" Objects. This level of access allows the management team to view comprehensive information about all types of transactions and activities within the Loyalty Program, including earning activities, enabling detailed analysis and reporting.
Reference: Salesforce Loyalty Management documentation on data access and security settings outlines the importance of appropriate access levels for different user roles to ensure they can view and analyze relevant data within the Loyalty Program.

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.


A. Contact, Account, and Opportunity


B. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign


C. Voucher Definition, products, and Loyalty Member Tier


D. Contact Loyalty Program Member, and Loyalty Member Tier





D.
  Contact Loyalty Program Member, and Loyalty Member Tier

Explanation: To segment and identify specific tier members for a journey within Marketing Cloud, it's essential to synchronize the right objects from Salesforce to Marketing Cloud. Synchronizing the 'Contact' object ensures that the basic member information is available. The 'Loyalty Program Member' object provides detailed information about the member's involvement in the loyalty program, and the 'Loyalty Member Tier' object offers insights into the member's current tier status. This setup allows for precise targeting and personalization of marketing efforts aimed at encouraging Loyalty Tier B customers to ascend to Loyalty Tier A, thereby enhancing member engagement and program value.

Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?


A. Record Storage Limits


B. Batch Limit in Bulk Api


C. Data Pipeline Limits


D. Apex Governor Limits





A.
  Record Storage Limits

C.
  Data Pipeline Limits

Explanation: When using extensive Data Processing Engine (DPE) jobs to modify Salesforce data at scale, the two limits that should be monitored are:
Option A "Record Storage Limits," as extensive data processing and modification can significantly impact the volume of data stored in Salesforce, potentially reaching storage capacity limits.
Option C "Data Pipeline Limits," since DPE jobs involve data processing tasks that may be constrained by the limits of Salesforce's data processing capabilities and resources.
Reference: Salesforce documentation on Data Processing Engine and Salesforce limits provides guidance on monitoring and managing storage and processing limits when performing large-scale data operations.

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?


A. Fixed Model and Activity Model


B. Non-Qualifying Points and Qualifying Points


C. Non-Qualifying Points and Activity Points


D. Fixed Model and Qualifying Points





B.
  Non-Qualifying Points and Qualifying Points

Explanation: Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:
Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.
Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption. Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.

A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?


A. Assign user access to the analytics for Loyalty role.


B. Assign access by checking CRM analytics plus user


C. Assign user access to permission sets for analytics for Loyalty.


D. Assign the user the analytics profile for analytics for Loyalty.





A.
  Assign user access to the analytics for Loyalty role.

C.
  Assign user access to permission sets for analytics for Loyalty.

Explanation: To grant users proper access to a newly created analytics app, two steps are required. First, assigning user access to the analytics for Loyalty role ensures that users have the necessary permissions to view and interact with Loyalty-specific analytics content. This role typically encompasses permissions tailored to accessing and analyzing data within the context of the Loyalty Management application.
Second, assigning user access to permission sets for analytics for Loyalty is another way to grant targeted access. Permission sets allow for fine-grained control over user permissions, enabling the Administrator to specify exactly what analytics content a user can access and interact with. By using permission sets, access can be customized to fit the specific needs and roles of different users within the organization.

An airline’s Loyalty program offers several ways to accrue points, including:

* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.

The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?


A. Create a custom field on transaction journal object


B. Create a custom field on Loyalty Ledger object


C. Create a Journal Type for each case.


D. Create a Journal Subtype for each case.





C.
  Create a Journal Type for each case.

Explanation: To classify the different accrual transaction journals based on the various ways members can accrue points, the Salesforce Administrator should create a Journal Type for each case (e.g., Enrollment Bonus, Member Referral, Flight Purchase, Additional Profile Information). Journal Types in Salesforce Loyalty Management are used to categorize transaction journals according to the nature of the transaction, allowing for organized tracking and reporting of different types of point accrual activities. This configuration facilitates clear differentiation and management of the diverse ways in which members can earn points within the Loyalty Program


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