Salesforce-Communications-Cloud Exam Questions

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on location

•After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location

B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C. Use the CPQ multisite feature and group the service locations and create orders for each group

D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

B. Only Migrate the assets needed when customers are trying to place MACD orders.

C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically balancing order processing tasks across multiple orchestration items

B. By automatically balancing order processing tasks across multiple orchestration queues

C. By automatically queuing the fulfillment request to retry according to predefined retry policy.

D. By automatically queuing the fulfillment request to retry according to fallout analysis report.

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Service Account

B. Place

C. Premise

D. Address

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

B. Use the versioning feature and comparing the prices for the version product after having enabled the feature

C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature

D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

D. Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router technical product and decompose it from the business internet offer.

B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C. Model the router as an attribute of the business internet offer with a default value of ‘included’

D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

B. Use the integration procedure to manage the various task that technician need to undertake

C. Use data raptor to assist with integration and introduce several manual task into the flow.

D. Use call out to fully automate the flow so that no manual steps are required

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

B. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn

D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design for one callout each request and cache the identifier in memory

B. Design integration procedure that makes both request and returns the result to order Management.

C. Use Data raptor technology to make the request and return the response to order management

D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line