T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
Explanation:
Managing the product catalog in the Enterprise Product Catalog and using Digital Commerce APIs to expose the catalog to web channels (C) offers a centralized approach to catalog management within Salesforce, ensuring consistency and accuracy across internal and customer-facing platforms.
References:Salesforce Digital Commerce API and Enterprise Product Catalog documentation.
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
A. What data and from which system will be migrated
B. Who will be the main point of contact for migration
C. What tools and databases will be used to perform the migration
D. What will be the overall cost for migration?
E. What is the quality, structure and frequency of the data migration?
Explanation:
When planning a migration strategy, especially in a complex system landscape, it's crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Explanation:
For ABC Telecom's requirement to configure different products based on site requirements, group sites, apply discounts, and generate multi-site proposals, leveraging the Communication Cloud CPQ's master quote and group quote capabilities is the most efficient solution. This approach allows for each site to be associated with specific Quote Line Items within a group quote, facilitating the customization and discount application process at the site level within a consolidated proposal document.References:Salesforce CPQ documentation on group quoting and multi-site configuration.
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
A. Create one decomposition relationship each from all commercial offerings to the same technical product
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C. Create one decomposition relationship each via one parent class product from all commercial offerings
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
Explanation:
For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.
References:Salesforce Industries documentation on product modeling and decomposition relationships.
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
A. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
C. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.
References:Salesforce CPQ documentation on promotions, price overrides, and contract management.
Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
A. Configure the cardinality Min as 0, Max 1 and default as 1.
B. Configure the cardinality Min as 1, Max 1 and default as 1
C. Add an Auto Add rule to include product A with bundle B
D. Add a Recommendation rule for Product A when bundle B is added
Explanation:
To include Product A every time Bundle B is sold, with the option for users to opt-out but not exceed a quantity of more than 1, the configuration should set the cardinality Min to 0 (allowing opt-out), Max to 1 (limiting to one product), and default to 1 (included by default). This setup in the product catalog ensures that Product A is automatically included with Bundle B, but users have the flexibility to remove it if desired, without exceeding the allowed quantity.References:Salesforce Communications Cloud product catalog and bundle configuration guidelines.
Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
A. Which of the products are inactive?
B. Are there customer specific offerings?
C. Can we rationalize products to a smaller number?
D. Which of the provided products are still actively sold?
Explanation:
When migrating product data from a legacy system to Salesforce Communications Cloud, it's essential to identify inactive products (A) and those still actively sold (D) to ensure that only relevant and current products are included in the new system. This rationalization helps streamline the product catalog and ensures that the migrated data aligns with current businessneeds.References:Salesforce product catalog management best practices and data migration guidelines.
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
A. Create price list and price list entries associated with context Rules per region
B. Create an attribute on business internet offers and use attribute based pricing
C. Create price list per region and use context Rules to determine the correct Price List
D. Create base price list and multiple child price list per region
Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:Salesforce CPQ documentation on price lists, entries, and context rules.
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
D. Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.
Explanation:
For One Time Charges (OTCs) that depend on multiple account and product-related factors, creating a separate matrix for OTCs is the most scalable and flexible approach. This allows for a clear distinction between recurring charges and one-time fees, ensuring that the pricing model can accommodate the complexity and variability of OTC calculations without conflating them with recurring charge calculations. This matrix would take into account all relevant attributes from both the account and the product as inputs, with the OTC as the output.References:Salesforce CPQ documentation on price matrices and pricing methods.
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement?
A. Advance Rules
B. Attribute Rules
C. Context Rules
D. Compatibility Rules
Explanation:
To change the business TV's attribute to 'Gold' based on the account's SLA field value, using Context Rules is the most suitable approach. Context Rules allow for dynamic adjustments of product attributes based on specific criteria, such as account fields, ensuring that the product configuration automatically reflects the customer's SLA level.References:Salesforce CPQ documentation on advanced product configuration and Context Rules.
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