Salesforce-Certified-Administrator Exam Questions

Total 249 Questions

Last Updated Exam : 22-Nov-2024

An administratorsupporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options


A.

Currency Locale


B.

Default Language


C.

Password Policy


D.

Login Hours





A.
  

Currency Locale



B.
  

Default Language



The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administratorvalidate the error the user is receiving?


A.

Edit the page layout.


B.

View the setup audit trail.


C.

Log in as the user


D.

Review the sharing model





C.
  

Log in as the user



Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administratoruse to implement this request?


A.

Quick Action


B.

Workflow Rule


C.

Flow Builder


D.

Outbound Message





C.
  

Flow Builder



Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?


A.

Utilize a flow to identify the correct queue and assign the case.


B.

Use acustom email services to set the owner of the case upon creation.


C.

Create an Escalation Rules to send cases to the correct queue.


D.

Configure Email-to-Case so emails are delivered to the correct queue





D.
  

Configure Email-to-Case so emails are delivered to the correct queue



Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?


A.

SMSResponse


B.

Web-to-Case


C.

Email-to-Case


D.

Omni-Channel





B.
  

Web-to-Case



Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow?
Choose 2 answers


A.

Create a tab and add the screen flow to the page.


B.

use a flow element and add the screen flow to the record page.


C.

Add the flow in the utility bar of the console


D.

install an app from the AppExchange





A.
  

Create a tab and add the screen flow to the page.



B.
  

use a flow element and add the screen flow to the record page.



Universal Containers has three separate lines of business. Eachline has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?


A.

Create two record types, each with3 page layouts.


B.

Create one record type with six Page Layouts.


C.

Create three record types, each with 2 page layouts.


D.

Create six record types, each with 1 page layout.





C.
  

Create three record types, each with 2 page layouts.



DreamHouse Realty requires that house showings be scheduled within the current year to preventtoo many future showings from stacking up. How can they make sure Showing Date is only populated with a date this years?


A.

Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.


B.

Create a report that shows any Showing Dates not scheduled in the current year to the updated.


C.

Add Help Text so the user knows to only add a Showing Date within the current year.


D.

Create a validation rule that ensures Showing Date contains a date within the current year.





D.
  

Create a validation rule that ensures Showing Date contains a date within the current year.



Explanation:
QUESTION NO: 245
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?


A. An escalation rule is changing the case owner on case creation
B. The Assignment Rule checkbox is selected by default.
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template.

Answer: B

An administrator at Cloud Kicks has a flow in production that issupposed to create new records. However, no new records are being created. What could the issue be?


A.

The flow is read only.


B.

The flow is inactive.


C.

The flow URL is deactivated.


D.

The flow trigger is missing.





B.
  

The flow is inactive.



Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution?
Choose 2 answers


A.

Validation Rule


B.

Flow Builder


C.

Approval Process


D.

Quick Action





B.
  

Flow Builder



C.
  

Approval Process




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