When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen?

A.

Flow Builder

B.

Workflow Rule

C.

Platform Event

D.

Process Builder

The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

A.

Profile Assignment

B.

Role Assignment

C.

App Manager Assignment

D.

Page layout Assignment.

Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed. How should an administrator complete this?

A.

Use a new version of the flow for each scenario.

B.

Use a decision element and a new screen to show the proper question

C.

Use a conditional visibility to hide the unnecessary question

D.

Use branching in the flow screen to show the proper scenario

Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A.

Create a custom object to capture popular case resolutions.

B.

Use an interviewflow to capture Case details.

C.

Direct users to Global Search to look for similar cases.

D.

Configure Knowledge with articles and data categories.

The administrator has created new users for ten new employees at Northern Trail
Outfitters. Why are these users unable to access the account object in the Salesforce or?

A.

Users’ profile requires a sharing rule for Accounts.

B.

Users’ profile requires permission to the Account object.

C.

Users’ roles are low on the role hierarchy.

D.

Organization-wide defaults are set to private.

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest?

Choose two answers

A.

Test Drive ina production org.

B.

Download into a Trailhead Playground

C.

Install in a sandbox

D.

Check edition compatibility

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A.

Re-open the Case.

B.

Send email notifications.

C.

Change the Case Priority.

D.

Re-assign the Case.

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team?
Choose 2 answers

A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue asavailable object.

D.

Createa new queue and add Cases as an available object.

An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?

A.

Roll-up summary

B.

Master-detail field

C.

Cross Object formula

D.

Lookup field

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should and administrator configure?

Choose 2 answers

A.

QuickAction

B.

Outbound Message

C.

Approval Process

D.

Email Alert Action