Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS,Facebook Messenger, and WhatsApp. Which Salesforce product should meet this need?
A. Service Cloud
B. Experience Cloud
C. Sales Cloud
An employee at Get Consulting recently changed their name and received a new username. Where should these changes be updated?
A. Contact Record page
B. User Record page from Setup
C. User profile page
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
A. Change the permissionsso theycan only see records from the specific city.
B. Clone the list view with a new name, and filter by the specific c
C. Build a private report for contacts that is filtered by the specific city.
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
A. User Record page from Setup
B. User Profile page
C. Contact Record page
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show'. What should help the sales reps when they create these lead records?
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
C. Change thedefault value of the Lead Source field from 'Web' to Trade Show'.
A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate theyhave movedto another department in the organization and no longer need access to Salesforce. How should the associate change the user's access?
A. Delete the user to free up the Salesforce license.
B. Do nothing; the user may need to access Salesforce inthe future.
C. Deactivate the user to free up the Salesforce license.
A marketing manager wants to make the Reason Lost field required on the opportunity when he stage is changed to Closed Lost. What should the salesforce associate do to enforce this requirement?
A. Make the field required on the page layout.
B. Create a validation rule on the Opportunity object.
C. Make the field universally required.
A Salesforce associate is asked to share records about a carpool program with users. Which type of group should the associate create?
A. Private Group(s)
B. Public Group(s)
C. A Queue
A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.
A. Group by opportunity stage> Filter by product family > Sum the total number sold
B. Group by product family > Filter to show only Closed Won opportunities >Sum the total number sold
C. Croup by active products > Filter to show opportunities this year > Sum the quantity
Salesforce is built on objects like Account, Contact, and Opportunity. What is a representation of an object?
A. A spreadsheet where the records are rows and the fields are columns
B. Physical visualization of an Account, Contact, or Opportunity
C. A set of relationships that link an Account, Contact, or Opportunity
Page 4 out of 12 Pages |
Previous |