Northern Trail Outfitters has a lead qualification team that does the following: • Qualifies
opportunities • Converts lead into opportunities During lead conversion, the new
opportunity must be assigned to the account owner. What should be created in order to
meet this requirement?

A.

A workflow on the opportunity

B.

An assignment rule on the account

C.

A trigger on the opportunity

D.

An assignment rule on the opportunity

Cloud Kicks wants to allow a single view of Contacts that belong to the same Account
Hierarchy chain. How should the Consultant meet this requirement?

A.

Navigate to the default Contact Hierarchy Lightning Component on the parent Account

B.

Create a report to display all related Contacts

C.

Navigate to the Account hierarchy page to view all related Contacts

D.

Enable the View All Child Contacts feature

Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see
all accounts, but only make changes to the accounts they own and the contacts within
those accounts. How should NTO set its default access for accounts and contacts

A.

Set accounts to public read-only and contacts to controlled by parents

B.

Set accounts to public read-only and contacts to private

C.

Set accounts to private and contacts to private

D.

Set accounts to private and contacts to controlled by parents

The sales at Cloud Kicks needs to track the number of retail locations for each of its Leads.
Once the Lead is converted, the sales team wants to see the number of retail locations
related to its customer. The service team also wants to view this information. Which two
actions should the Consultant take to meet this requirement? Choose 2 answers

A.

Create a rollup field on the Account to calculate the number of retail locations.

B.

Map the custom field from the Lead object to the custom field on the Account object
during lead conversion.

C.

Update the Account with number of retail locations after it has been converted

D.

Create custom fields on the Account and Lead objects to store the number of retail locations.

E.

Map the custom field from the Lead object to the standard field on the Account object
during lead conversion

A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The
sales manager wants to split an opportunity with two sales representatives in different
regions. Which three actions should the Consultant recommend to meet these
requirements? Choose 3 answers

A.

Enable Opportunity Splits.

B.

Create a custom Opportunity currency field

C.

Enable Overlay Splits

D.

Enable Opportunity Teams

E.

Create custom Product Families

F.

Create Revenue Split Types

The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the
week. It was discovered that many of the leads already exist as Contacts in the system
based on matching email address. This has resulted in high volume of unconverted leads.
Which solution should be used to identify and block future duplicates from being created?

A.

Create a process builder and flow that emails the user of a potential duplicate Contact
when a Lead is created.

B.

Build a report that groups leads by email address to identify and merge duplicates

C.

Use Dataloader to import the leads each week instead of entering leads individually

D.

Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.

A consultant is meeting with a nonprofit client for the first time to discuss implementing the
Salesforce Nonprofit Success Pack. The client outlines their current processes, including
the standard and custom objects they use in Salesforce.
What two topics should the consultant consider during the analyze phase of the
implementation?
Choose 2 answers

A.

Identify stakeholders and create a project team.

B.

Discuss implementation timelines and potential barriers.

C.

Establish specific topics for end user admin training.

D.

Suggest a new process for gathering lead and campaign data

A sales rep has access to an Account which has multiple child Accounts through the
Account hierarchy. What will the sales rep see after clicking the view Hierarchy link?

A.

No Accounts in the hierarchy

B.

All Accounts in the hierarchy, with all fields visible

C.

Only child Accounts in the hierarchy

D.

All Accounts in the hierarchy, with limited field visibility

Northern Trail Outfitters (NTO) wants to launch an email campaign for its new winter gear.
The NTO sales representative will review the response to the campaign and determine who
the decision makers are prior to the beginning the sales process with each respondent.
What set of steps should the consultant recommend for NTO?

A.

Create a campaign, associate the leads to the campaign, and qualify the respondents.

B.

Create a campaign, qualify the respondents, and create accounts and contacts

C.

Create both account and contact records, then associate the contacts to the campaign

D.

Create leads, convert them to opportunities, and qualify the respondents on the
opportunities

Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide.
Sales managers want greater visibility into the opportunities in progress with their
respective teams and would like to receive email notifications when key opportunity fields
are changed (e.g., amount or sales stage). However, individuals would like to control the
frequency of their email notifications. Which solution should a consultant recommend for
this scenario?

A.

Configure the opportunity teams for opportunities so that only interested sales users are
receiving notifications.

B.

Configure Chatter and its related notification settings to provide relevant updates to
interested sales managers.

C.

Define a workflow rule and email task that is triggered when key fields are updated to
new values.

D.

Configure the individual Salesforce for Outlook email settings to control notification
frequency.