Cloud Kicks wants sales representatives to be able to share key documents directly with
customers who are not Community users. Which Salesforce feature satisfies this
requirement?

A.

CRM Content

B.

Chatter Links

C.

Documents

D.

Attachments

Cloud Kicks recently completedan implementation of Sales Cloud. CK has trained its users
to use the Salesforce Mobile app to access Salesforce from their mobile devices and wants
to determine how often the Salesforce Mobile app is being used. What should the
consultant recommend?

A.

Open a case with Salesforce

B.

Use the Lightning Usage app to view Mobile activity

C.

Create a custom report type between users and Mobile activity

D.

Create a custom report type between users and Identity Event Logs

The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org. Which
three prerequisites must be met before the Consultant can enable person Accounts?
Choose 3 answers

A.

The Organization-wide Default for Contacts has been set to Controlled by Parent.

B.

The Cloud Kicks Salesforce Community has been disabled to allow person Accountselfregistration
in the future.

C.

User profiles with read access to Accounts also have read access to Contacts.

D.

The Organization-wide Default for both Accounts and Contacts have been set to Public
Read/Write.

E.

At least one record type has been created for Accounts.

Northern Trail Outfitters (NTO) wants to improve the information profile of its current
Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) to
add the information currently gathered for accounts, contacts and leads. Which solution
should a consultant recommend to meet this requirement?

A.

Define the social network fields and enabled then for account, contacts and leads.

B.

Create custom fields that hold URL links to the social profile of accounts, contacts and
leads

C.

Enable social Accounts and Contacts to link records to social profiles

D.

Enable the salesforce to Social network API connection to sync records

Northern Trail Outfitter wants to implement a Partner Community to help manage an
extensive distributor and reseller partner community. The consultant is setting up partner
users. What are two considerations for this step in the process? Choose 2 answers

A.

Partner users are associated with the same set of profiles as internal users.

B.

The sharing model should be re-evaluated whenthe Partner Community is enabled.

C.

Partner user can own account and opportunity records in salesforce.

D.

Partner users CANNOT receive emails generated through workflow actions

Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The
site should be publicly available, allow visitors to submit requests for information, and be
managed by the non-technical marketing team. What solution should the consultant
recommend?

A.

Customer Community

B.

Force.com Sites

C.

Salesforce1 Sites

D.

Site.com

Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in
the case of last minute updates once the sales stage reaches Negotiation/Review;
however, sales representatives should not have editing rights at that stage. Which solution
should the consultant advise?

A.

Create a validation rule to enforce field access based on the sales stage and a custom
permission.

B.

Change the field level security for the sales representatives to restrict field access based
on the sales stage.

C.

Create a workflow rule to enable field access for the sales directors based on sales
stage.

D.

Modify the profile for sales directors to enable the “Modify All” object permission for the
opportunities.

The VP of Operations wants to synchronize customer data from the data warehouse with Salesforce. What should the Consultant recommend to ensure data integrity?

A.

Set up a Process Builder process on the Account object to check for unique values

B.

Set up an encrypted field on the Account object with Read Only on the field security
settings for all profiles except the administrator profile

C.

Set up a Flow on the Account object to check for unique values.

D.

Set up an External ID field on the Account object with Read Only on the field security
settings for all profiles except the administrator profile

The marketing Manager at Northern Trail Outfitters (NTO) wants to leverage the power of
sales cloud to support the sales following requirement: • monitor website traffic • Email
1200 leads per day • capture customer satisfaction survey result on a web form •
Understand (report) the case of marketing exercise vs sales activity What should a
consultant recommend to meet this requirement?

A.

Use site.com campaign web-to lead opportunity, report, and dashboard

B.

Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

C.

Use community campaign, web-to-lead, opportunity and report and dashboard

D.

Use AppExchange marketing app, campaign, web-to-lead, opportunity and report

In order to increase and promote adoption, sales management at Cloud Kicks wants sales
representatives to follow Opportunities theycreate. Which two actions should the
Consultant recommend to create a solution? Choose 2 answers

A.

Turn on the Chatter feed settings that enables stage notifications to opportunity owners

B.

Create a report with newly created Opportunities and have sales management subscribe
to the report

C.

Turn on the Chatter feed settings that enable users to automatically follow records that
theycreate.

D.

Use Process Builder with an Action Type of Follow Chatter when a record is created
oredited.