A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is
also the sameweekend of a Salesforce release. What should the Consultant recommend?

A.

Stop all work because the impact of the Salesforce release is unknown

B.

Let Cloud Kicks know that there is a Salesforce release and that it may take longer

C.

Complete the project sooner and push before the Salesforce release

D.

Update the project plan for the following week and communicate the change

Management at Northern Trail Outfitters want to see forecast numbers by all sales
representatives and by multiple product groups. Which two actions should a consultant
recommend to meet these requirements? Choose 2 answers

A.

Implement Collaborative Forecasting with quota attainment.

B.

Implement Collaborative Forecasting with product family

C.

Build a forecast list view by product family groups

D.

Build a custom forecast report showing product groups

Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales
growth. The NTO sales management team wants to develop more structure around sales
territory. Which two data points should be considered? Choose 2 answers

A.

Distance between the customer headquarters and their sales representatives

B.

Number of currencies needed to support each sales territory

C.

Average number of customers managed by a sales representative

D.

Attributes needed to segment and categorize customers

Northern Trail Outfitters has its sales support team enter new prospecting leads for sales
representatives. Which three actions should be implemented to enforce data quality and
accuracy once the new lead has been qualified and the opportunity has been created to
track the deal? Choose 3 answers

A.

Enable the lead conversion permission

B.

Map custom fields to corresponding opportunity fields

C.

Enable validation rules on the opportunity

D.

Create an Apex trigger to perform data quality checks.

E.

Enable validation rules on the lead

Northern Trail Outfitters (NTO) sells products that require frequent collaboration with the
same team of individuals who play a key role in closing deals. The lead sales
representative determines the level of access for each of the collaborating team members
on the opportunity. What solution should the consultant recommend to facilitate the
collaboration of the lead sales representative and team members?

A.

Enable chatter to have the lead sales representative facilitate collaboration through
sales team sharing

B.

Define a sharing rule for each lead sales representative to assign appropriate access for
all extended team members

C.

Configure default opportunity teams for all lead sales representatives with team selling
enabled

D.

Create a public groups for extended team members and allow the sales representative
to assign manual sharing on their opportunities

Northern Trail Outfitters (NTO) customer orders four lanterns. The order is activated in
Salesforce, and the products are successfully shipped to the customer. One week later, the
customer returns one lantern. How should NTO record the return in Salesforce?

A.

Create a reduction Order under the activated Order

B.

Create a custom field on the Order Product object

C.

Create a new Order Product with quantity set to -1

D.

Change the quantity value on the Order Product to 3

Cloud Kicks is currently going through a fast-paced growth of its sales department. The
Sales Director notices that new sales executives are investing time connecting with existing
contacts who are not influential in furthering the business relationship. Which two potential
solutions can the Consultant recommend? Choose 2:

A.

Add a Lookup field to Contacts to indicate Influential Contacts

B.

Add an Influencing Contact multi-select picklist field on the Account.

C.

Implementthe Account Contact Role feature

D.

Track time invested in a custom field for each contact

Cloud Kicks is considering using person Accounts to manage costumers, while using
business Accounts to manage companies. What should the Consultant advise?

A.

Person Accounts cannot be related to Accounts in a hierarchy.

B.

Person Accounts can be disabled from Setup.

C.

Account hierarchy allows person Accounts.

D.

Person Accounts can only be child Accounts

The Cloud Kicks website Contact Us form creates Leads that
need to be followed-up on in a timely manner by the sales representatives. The VP of
Sales wants to be notified when the Lead creation date has passed 24 hours and the lead
status is still new. The sales representatives would also like a list to follow up. Which two
actions should the Consultant perform to create a solution? Choose 2 answers

A.

Create a process builder process to send an email

B.

Create a Lead escalation rule for "Lead created date NOT equal to TODAY" and "Status
equals new"

C.

Create a dynamic report for sales representatives to subscribe to.

D.

Create a publisher action on Lead

E.

Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and
"Status equals new".

Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants
to ensure the customer data is accurate and that the customers are still currently at their
respective companies. How can this be confirmed?

A.

Create a workflow rule for the account and contact owner to confirm contact data.

B.

Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts

C.

Use a data enrichment tool to verify account and contact data is up-to-date

D.

Create a workflow rule to mass email the contacts and capture any email bounces