The app builder at AW Computing has been asked to track the number of times a case has been reopened. Which solution should the app builder utilize to help with this request?
A. Scheduled Triggered flow
B. Screw flow
C. Process Builder
D. Apex Trigger
Explanation: A Scheduled Triggered flow can be used to increment a custom field on the Case object each time the case is reopened, effectively tracking the number of re-openings.
Universal Containers needs the 18-digit record ID from Opportunity records when exporting data to Excel in order to ensure each record is treated uniquely. What formula should an app builder use to create this new field?
A. ISNUMBER(Id)
B. CASESAFEID(Id)
C. TEXT(Id)
D. VALUE(Id)
Explanation:
The app builder should use the CASESAFEID(Id) formula to create this new field. The
CASESAFEID function returns the 18-digit case-insensitive version of the record ID, which
is unique for each record in Salesforce. The 18-digit record ID is useful for exporting data to
external systems that require case-sensitive IDs1. Option A, C, and D are not formulas that
can return the 18-digit record ID.
An app builder wants to create a custom object and 10 fields. What should they use to create the object, fields, and relationships quickly from one place?
A. Schema Builder
B. Developer Console
C. Manage Field Permissions
D. Lightning Object Creator
Explanation:
To create a custom object along with multiple fields and relationships efficiently from a
single interface, the Schema Builder is the ideal tool:
A. Schema Builder. This graphical tool provides a drag-and-drop interface for
creating and modifying objects and fields in Salesforce, allowing for a visual layout
of database schema.
Steps to use Schema Builder:
Go to Setup Schema Builder.
Drag the 'Object' element into the schema area to create a new custom object.
Define the object's properties (e.g., label, API name).
Drag field elements like Text, Number, or Lookup into the object to create fields.
Configure each field's properties according to your requirements.
Connect objects via lookup or master-detail relationships by dragging the
relationship fields between them.
Save the layout to create all elements in Salesforce.
For more information, review Salesforce's Schema Builder documentation.
After universal containers converted qualified leads. Sales reps need to be able to report on converted leads. How should an app builder support for this requirement?
A. Enable preserve lead status in the lead conversion settings
B. Assign the representative view and edit converted leads permission
C. Ensure the representative has read access to the original lead records
D. Create a custom report type with converted leads as the primary object
Explanation: The solution that an app builder should use to meet this requirement is creating a custom report type with converted leads as the primary object. A custom report type is a template that defines the objects and fields that are available for a report. The app builder can create a custom report type that has converted leads as the primary object and includes fields from related objects, such as accounts, contacts, and opportunities. This way, sales reps can create reports on converted leads and see their related information. Option A is incorrect because enabling preserve lead status in the lead conversion settings does not affect the reporting on converted leads, but rather allows users to retain the original lead status after conversion. Option B is incorrect because assigning the representative view and edit converted leads permission does not affect the reporting on converted leads, but rather allows users to view and edit converted lead records. Option C is incorrect because ensuring the representative has read access to the original lead records does not affect the reporting on converted leads, but rather allows users to view the original lead records.
A customer service representative at a call center wants to be able to collect information from customers using a series of question prompts. What should an app builder use to accomplish this?
A. Approval Process
B. Flow
C. Validation Rule
D. Path
Explanation: For a customer service representative to collect information through a series
of question prompts:
B. Flow. Salesforce Flows allow for the creation of guided interactions that can
prompt users for information in a step-by-step manner.
Steps to create a flow for this purpose:
Navigate to Setup Flows.
Click on 'New Flow' and select a Screen Flow to interactively prompt users.
Design the flow with Screen elements for each question.
Add logic to process responses as necessary.
Save and activate the flow.
Embed or link the flow in a relevant location accessible to the service
representative, such as on a record page or in the utility bar.
Flows provide a flexible and powerful way to interactively gather and process customer
data in real time.
For detailed guidance on creating Flows, see Salesforce's Flow Builder documentation.
An app builder is creating a Lightning record page and has added Mobile & Lightning
Actions to the page layout.
What two components could be included on the layout to display the actions?
(Choose 2 answers)
A. Highlights panel
B. Chatter
C. Activities
D. Path
Explanation: The two components that could be included on the layout to display the actions are the Highlights panel and the Path. The Highlights panel is a component that shows key information and actions for a record. It can display up to 10 actions from the Mobile & Lightning Actions section of the page layout. The Path is a component that shows the stages of a process, such as a sales process or a service process. It can display up to 5 actions from the Mobile & Lightning Actions section of the page layout. The Chatter and Activities components do not display actions from the Mobile & Lightning Actions section of the page layout. They display other types of actions, such as posting, commenting, liking, logging a call, creating a task, or sending an email.
Universal Containers has deployed custom tabs to Production via changes sets, without including the profile settings or permission sets. What is the settings for the visibility of custom tabs?
A. Custom tabs are default off for all users.
B. Custom tabs are default on for all uses.
C. Custom tabs are hidden for all users.
D. Custom tabs are NOT deployed.
Explanation: The setting for the visibility of custom tabs is default off for all users when they are deployed via change sets without including the profile settings or permission sets. This means that the custom tabs are not visible in any apps or navigation menus for any users unless they are manually added by each user or by an administrator3. Option B, C, and D are not correct settings for the visibility of custom tabs.
An app Builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another App Builder creates a workflow rule with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco. What will happen the next time a sales person saves an Account with a Billing City of San Francisco?
A. The record will save and the Industry field will change to Technology
B. The record will not save and the validation rule’s error message will be displayed
C. The record will not save and no error message will be displayed
D. The record will save but the Industry field will not change to Technology
Explanation: The record will not save and the validation rule’s error message will be displayed because the field update will violate the validation rule. The validation rule will prevent the record from being saved if the Industry field is longer than 6 characters, and Technology is 10 characters long.
An app builder has a custom component they want to make available on the utility bar, but the component is unavailable. How should the component be tagged?
A. For use on record pages.
B. For use in Lightning App Builder.
C. For use on the utility bar.
D. For use in App Manager.
For use on the utility bar. This is correct because the component must have this tag in order to be available on the utility bar. The other tags are not relevant for this requirement.
An app builder notices several Accounts converted from Leads are missing information they expected to be caught via Account validation rules. What could be the source of this issue?
A. The lead settings are unchecked to require validation for converted leads.
B. Account validation rules fail to validate on records converted from a lead.
C. The lead settings are allowing users to intentionally bypass validation rules.
D. Lead validation rules fail to validate on records when they are being converted.
Explanation: The lead settings have an option to require validation for converted leads. If this option is unchecked, then the Account validation rules will not be enforced when a lead is converted to an Account. This could result in missing or incorrect information on the Account records.
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