Universal Containers has two teams: Sales and Services. Both teams interact with the
same records. Sales users use ten fields on the Account record. Services users use three
of the same fields as the Sales team, but also have five of their own, which the sales team
does not use. What is the minimum configuration necessary to meet this requirement?

A.

One profile, two record types, one page layout

B.

Two profiles, two record types, two page layouts

C.

One profile, one record type, one page layout.

D.

Two profiles, one record type, two page layouts

A custom field on an account is used to track finance information about a customer. Only
members of the Finance Team have access to this field. However, the business wants to
allow one customer service agent, who is assigned the customer service profile, read-only
access to this field for special circumstances. What is the recommended solution to grant
the customer service agent access to the field?

A.

Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.

B.

Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent

C.

Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security

D.

Update the custom field’s Field Level Security in setup to allow the agent read-only
access to the field

Which values must be defined when creating a new Opportunity stage? Choose 3

A.

Probability

B.

Type

C.

Forecast category

D.

Close date

E.

Amount

Which two rules can be configured for the Opportunity object?

A.

Escalation Rule

B.

Assignment Rule

C.

Workflow Rule

D.

Validation Rule

What is a true statement in regard to managing access to reports and dashboards? Choose 2 answers

A.

Users with the “Manage Public Reports” permission can organize reports by creating custom report folders and sending invitations to users to access them.

B.

Users must have certain permissions to access public, hidden, or shared folders.

C.

Users with the “Manage Public Reports” and “Create and Customize
Reports”permissions can create custom reports that all users canview.

D.

Users that want to grant access to personal folders can manually share a personal folder with a user or publicgroup.

A custom object has a public reads only sharing settings that does not grant access using
hierarchies. A dynamic sharing rule provides write access to the object to the global
marketing public group if the record is marked as global. A user creates a new record and
marks it as global. Who will have write access to the record?

A.

The global marketing public group and anyone above the owner in the role hierarchy

B.

The record owner and the global marketing public group.

C.

The global marketing public group, the record owner, and anyone above the owner in the role hierarchy.

D.

The record owner and anyone above the owner in the role hierarchy

Universal Containers conduct evaluations of their sales reps using a custom object
consisting of numerical scores and executive comments. The company wants to ensure
that only the sales reps, and their manager's executive can view the rep's evaluation record
but the reps should not be able to view the executive comment field on their review. How
can these requirement be met?

A.

Use a private sharing model granting record access using hierarchy; manage field access with record types and field-level security

B.

Use a private sharing model granting record access using custom setting; manage field access with page layouts and field level security

C.

Use a private sharing model granting record access using hierarchy; manage field access with field-level security

D.

Use a private sharing model granting record access using custom setting; manage field access with record types and page layouts

Universal Container wants to display a message when a case needs follow up. What can be used to display different text on the case record depending on the number of days a case is opened?

A.

Formula Field

B.

Workflow Update

C.

Case Process

D.

Lightning Process Builder

UVC needs to update a field on an Account when an Opportunity Stage is changed to Closed-Lost. Which two should be used to accomplish this requirement? Choose two answers

A.

Process Builder

B.

Assignment Rule

C.

Approval Process

D.

Workflow Rule

A manager wants to calculate the number of days since an account was last contacted through email. Which field type should be used to accomplish this?

A.

Formula

B.

Number

C.

Roll-up Summary

D.

Date