OmniStudio-Consultant Exam Questions

Total 71 Questions

Last Updated Exam : 22-Nov-2024

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options
• Enter the address information with autocomplete
• Enter a phone number

Which OmniScript elements should be used to capture this information?


A. Radio, TypeAhead, and Telephone


B. Multi-Select. Address, and Telephone


C. Checkbox, Geolocation, and Number


D. Select, TypeAhead, and Number





D.
  Select, TypeAhead, and Number

Explanation:

The correct OmniScript elements to capture the information are Select, TypeAhead, and Number. Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi-Select, and Checkbox are not suitable for single selection scenarios. Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers


A. DataRaptor Post Action


B. Multi-select Input


C. Post to Object Action


D. HTTP Action





A.
  DataRaptor Post Action

B.
  Multi-select Input

E.
  

Explanation:

The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers


A. Actions


B. Custom Styles


C. Menu elements


D. Data tables


E. Newport Design System





A.
  Actions

B.
  Custom Styles

D.
  Data tables

Explanation:

FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:

Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.

Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the company’s color scheme and fonts. They can help the users to have a consistent and branded user interface.

Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way. The features that the consultant should not recommend are:

Menu Elements: These are elements that can display a list of options or submenus on the FlexCard. They are not suitable for this scenario because they do not provide access to processes or actions, but only to other FlexCards or pages.

Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company’s color scheme and fonts, and it may require additional customization.

what can a DataRaptor Extract do?


A. Create data in multiple related objects


B. Extract data from a spreadsheet


C. Retrieve data from multiple related objects


D. Load data from external sources





C.
  Retrieve data from multiple related objects

Explanation:

A DataRaptor Extract can retrieve data from multiple related objects. A DataRaptor Extract is a tool that can read data from a Salesforce object or invoke a Salesforce API, using SOQL queries or Apex methods. A DataRaptor Extract can also use filters, joins, and formulas to manipulate the data. A DataRaptor Extract can retrieve data from multiple related objects by using lookup or master-detail relationships in the SOQL queries or Apex methods

A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:

• Approve
• Print for Review
• Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?


A. Salesforce list view with custom buttons/links


B. Multiple FlexCards with single action


C. OmnlScript with multiple Step elements


D. Single FlexCard with multiple actions





D.
  Single FlexCard with multiple actions

Explanation:

The OmniStudio tools that the consultant should use to design a solution to meet these requirements are: Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers


A. Error conditions


B. User input fields


C. Links or images


D. Text formatting


E. Table formatting





C.
  Links or images

D.
  Text formatting

E.
  Table formatting

Explanation:

A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2 answers


A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts


B. Add Limit filter in DataRaptor Extract


C. Combine the DataRaptors into an Integration Procedure


D. Add Order By filter in DataRaptor Extract





A.
  Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

C.
  Combine the DataRaptors into an Integration Procedure

Explanation:

To improve the performance and avoid hitting Governor limits, the consultant should replace the DataRaptor Extracts with DataRaptor Turbo Extracts and combine them into an Integration Procedure. DataRaptor Turbo Extracts are optimized for speed and efficiency, and can retrieve large amounts of data without using SOQL queries. An Integration Procedure can execute multiple DataRaptor actions in one call, reducing the number of requests and processing time

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.

Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?


A. Pass the process type as an input parameter.


B. Add more conditional views to branch the OmniScript into logical sections.


C. Add more Step elements to create shorter pages.


D. Create a specific OmniScript for each business process.





D.
  Create a specific OmniScript for each business process.

Explanation:

The consultant should recommend creating a specific OmniScript for each business process to improve the planned design of this OmniScript. Having one OmniScript for three different and complex sales processes will make the OmniScript too long and complicated, and will affect the performance and maintainability. Creating separate OmniScripts for each process will make them more manageable and user-friendly, and will also allow for more customization and flexibility

In an Integration Procedure, what group element will control whether an individual action executes?


A. Conditional Block


B. Cache Block


C. Try-Catch Block


D. Loop Block





A.
  Conditional Block

Explanation:

The group element that will control whether an individual action executes in an Integration Procedure is Conditional Block. Conditional Block allows the designer to specify a condition that determines whether the actions inside the block will run or not. Cache Block is used to store data in memory for later use. Try-Catch Block is used to handle errors and exceptions. Loop Block is used to iterate over a collection of data.

Which two OmniScript components should the consultant recommend using to meet this validation requirement? Choose 2 answers


A. Messaging


B. Alert


C. Calculation


D. Formula





A.
  Messaging

D.
  Formula


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