Heroku-Architect Exam Questions

Which 2 architectures are enabled by using a single Private Space and the Internal Routing feature?

A. A microservices architecture that also uses DNS ServiceDiscovery to facilitate communication

B. Multiple public-facing web apps with different sets of trusted inbound IP ranges

C. A single public-facing web app that performs network-isolated communication with multiple non-public-facing web apps.

D. Network-isolated communication between applications in the Private Space and applications in the Common Runtime

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary tocomplete assigned work.
Which two capabilities will now be available? (Choose two.)

A. Attach Knowledge Articles to Work Order Line Hems Only.

B. Manage Attached Articles and Search the Knowledge Base

C. include Quick Actions and Global Actions in Attached Articles.

D. Attach Articles to Work Orders and Work Order Line Items.

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

A. Service Levels andWork Rules

B. Service Objectives and WonX Rules

C. Service Contracts and Service Levels

D. Service Objectives and Work Types

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start toforecast and plan.
Which two abilities does forecastingand planning provide? (Choose two )

A. More accurately assign Work Orders based on skills.

B. Proactively adjust to demand fluctuations.

C. Proactively adjust Service Contracts

D. More consistently meet customer response times

Universal Containers has recently experienced a higher volume of traffic on their mobile app hosted on Heroku. When Universal Containers was running 4standard-2x dynos with 1 GB RAM each, they encountered multiple H12 ("request timeout") errors. The app never consumed more than 800 MB of RAM. They then switched to performance-m dynos, with 2.5 GB RAM, and set autoscaling to a maximum of 2 dynos. However, they still encountered H12 ("request timeout") errors.
What remediation should an Architect recommend to alleviate this problem?

A. Move long-running tasks to worker dynos.

B. Add a logging add-on from the Elements marketplace.

C. Upgrade to performance-L dynos with 14 GB RAM.

D. Replace autoscaling with a manual scaling option of 2.

A ClientService Representative (CSR)receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.
Which two upsell activities should the CSR consider? (Choose two.)

A. Open a Case and a renewal Opportunity for the Sales team.

B. Open a Case and create a Work Order for the Dispatch Team.

C. Open a Case and inform Customer of weekend service pricing.

D. Open a Case and send email with new Service offerings.

A client is creating a new API application. The app should only be accessible from other apps that they deploy to Heroku. Also, traffic between the other apps and the API should not transit the publicinternet.
Which solution should an Architect recommend to meet these requirements?

A. Create the application in a Private Space with default options.

B. Create the application in a Private Space and restrict the application's set of trusted IP ranges.

C. Create the application with Internal Routing enabled, in a Private Space.

D. Create the application in a Shield Private Space to enforce stricter requirements for TLS termination.

In the hierarchy of cloud services, PaaS generally provides more out of the box than:

A. Software as a service (SaaS)

B. Infrastructure as a service (laaS) and on-premises Infrastructure

C. Salesforce Marketing Cloud

D. Visualforce pages

Which three resources can be found in the Heroku Elements Marketplace? (Choosethree.)

A. Heroku Buttons

B. Buildpacks

C. Heroku Stacks

D. Docker image files

E. Add-ons

A platform as a service (PaaS) is:

A. A monthlybare-metal server rental service

B. A way to deliver hardware and software tools, such as those needed for application development, to users as a service

C. A service to help you buy and install your own server hardware

D. A piece of software in the cloudthat you can use just by logging in