How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?
A. The Individual data model may be used to represent Members and Patients.
B. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.
C. Salesforce recommends using Member Accounts to represent Members and Patients.
D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.
Explanation:
According to the Health Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.
A consultant is implementing clinical assessments to track intake for a hospital leveraging the Discovery Framework. Which three functions is the consultant able to leverage with Health Cloud?
A. Question Bank
B. Encrypted Text
C. Branching
D. Scoring
E. Image Analysis
Which two steps can an administrator take to configure the care program enrollment flow? (choose two)
A. Customize the out of box enrollment flow to match requirements
B. Use the provider enrollment flow out of box.
C. Customize the provider site flow.
D. Identify the patient as approved candidate in the flow.
E. Customize the care coordinator flow for patient.
Explanation:
Customizing the out of box enrollment flow to match requirements (A) and identifying the patient as approved candidate in the flow (D) are two steps that an administrator can take to configure the care program enrollment flow. Using the provider enrollment flow out of box (B) is not applicable, as it is for providers, not patients. Customizing the provider site flow © and customizing the care coordinator flow for patient (E) are not related to the care program enrollment flow.
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?
A. Use Provider Relationship API.
B. Use Composite API Request.
C. Use Provider Card API.
D. Use Data Loader.
Explanation:
The two best practice recommendations to upload information to support Provider Search and Provider Relationship Card are using Composite API Request and Data Loader. Composite API Request is a REST API resource that allows the administrator to execute multiple requests in a single call, which reduces the number of API calls and improves performance. Data Loader is a tool that allows the administrator to insert, update, delete, or export data from Salesforce objects in bulk.
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile. Which Health Cloud capability should a consultant implement?
A. Advanced Patient Card
B. Patient Path
C. Enhanced Highlights Panel
D. Enhanced Timeline
Explanation:
The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient’s profile, such as insurance, clinical, and primary care physician information1. The Advanced Patient Card is a customizable component that can be added to the Health Cloud console or the Contact Center app2. It can also display data from external sources, such as EHR systems or medical devices3.
References:
1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page Layout for Contact Center - Salesforce 3: Display Data from External Sources in the Advanced Patient Card - Salesforce
An admin wants to enable their users to leverage Provider Search,which denormalized object holds data to support this feature
A. HealthCare Provider Facility
B. Provider Search Sync Logs
C. HealthCare Provider
D. Care Provider Searchable field
Explanation:
Care Provider Searchable Field is the denormalized object that holds data to support the Provider Search feature in Health Cloud. Care Provider Searchable Field is a custom object that stores searchable fields from the Healthcare Provider and Healthcare Provider Facility objects. It allows users to search for providers based on various criteria such as name, location, specialty, and availability. Healthcare Provider Facility, Provider Search Sync Logs, and Healthcare Provider are not denormalized objects in Health Cloud.
Which data model is used to represent information via standard object and record types on standard objects to manage how care is covered?
A. Health Insurance data model
B. Coverage data model
C. Payer data model
D. Plan data model
E. Benefit data model
Explanation:
Coverage data model (B) is the data model that is used to represent information via standard object and record types on standard objects to manage how care is covered. Health Insurance data model (A), Payer data model ©, Plan data model (D), and Benefit data model (E) are not valid data models in Health Cloud.
An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted. Which encryption solution supports the encryption of files in this scenario?
A. Industry Data Security
B. Salesforce Data Mask
C. Classic Encryption
D. Salesforce Shield
Explanation:
Salesforce Shield is the encryption solution that supports the encryption of files in this scenario. Salesforce Shield provides platform encryption, which allows the administrator to encrypt files and attachments stored in Salesforce. Platform encryption supports full sandbox instances and complies with data protection regulations
A clinic is looking to manage its associated physicians within Health Cloud. Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
A. Person Account
B. Contact
C. Healthcare Provider
D. Healthcare Practitioner
Explanation:
The two objects that support Salesforce’s recommended approach to model the doctors in the clinic’s Health Cloud org are Contact and Healthcare Practitioner. Contact is used to store the personal information of the doctor, such as name, phone, and email. Healthcare Practitioner is used to store the professional information of the doctor, such as specialty, license, and credentials.
Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)
A. Copy-protected PDF files
B. Opt out consent documents
C. Authorization consent forms
D. Files that are smaller than 2 – Simple Application 5MB
E. Password protected files
Explanation:
According to the Salesforce documentation1, consent documents are files that capture the enrollee’s consent to participate in a care program. Consent documents can be uploaded as PDF, DOC, DOCX, or JPG files in secure folders of Health Cloud for a care program. The file size limit for consent documents is 2 MB1. Therefore, options C and D are correct. Option A is incorrect, because copy-protected PDF files cannot be uploaded as consent documents. Option B is incorrect, because opt out consent documents are not used to enroll in a care program, but to withdraw from it. Option E is incorrect, because password protected files cannot be uploaded as consent documents.
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