Health-Cloud-Accredited-Professional Exam Questions

Explanation: C is correct because enabling Field Audit Trail, implementing encryption for sensitive data, and configuring two-factor authentication for all users are some key considerations and recommended practices for supporting compliance in Salesforce. Field Audit Trail helps to track data changes and retain data history for up to 10 years. Encryption helps to protect data at rest from unauthorized access or theft. Two-factorauthentication helps to strengthen user login security and prevent account compromise.

Explanation: B is correct because OmniStudio Document Generation is the tool that can provide the necessary functionality to sendpatients information documenting their visit and care plan. OmniStudio Document Generation allows users to generate documents from Microsoft Word or PowerPoint templates that can include data from any Salesforce object or external data source. Users can select from predefined templates or create their own, and personalize the documents with conditional logic, data tokens, and tabulation. Users can also convert the documents to PDF format and send them via email or other channels.

Explanation: According to the Salesforce website, The Social Determinants feature in Health Cloud helps providers perform the following activities:

Integrate services such as transportation and meal delivery into their patient care plans and programs. The Social Determinants feature allows providers to connect patients with community resources that can help them overcome nonclinical barriers to care, such as lack of transportation, food insecurity, or social isolation. Track determinants and barriers to care across their patient populations. The Social Determinants feature allows providers to collect and analyze data on various social factors that affectpatients’ health outcomes, such as income, education, housing, or environment.
Plan interventions to help address the barriers to care within their patient populations. The Social Determinants feature allows providers to create and manage action plans that target specific social needs of patients and measure their impact on health indicators.

Explanation: According to the Health Cloud Implementation Guide, Lead is the object that is leveraged to track patient referrals. Lead is a standard object that represents a potential customer or patient who has expressed interest in a product or service. Leads can be converted into person accounts or contacts when they are qualified. Care Request, Care Program Enrollee, and Cases are not objects that are used to track patient referrals.

Explanation: C is correct because Provider Relationship Management is a HealthCloud add-on that helps payers to recruit, credential, and onboard providers into their network. Provider Relationship Management provides features and tools that allow payers to manage provider contracts, track provider performance, monitor provider satisfaction, and streamline provider communication.

Explanation: B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.

Explanation: An administrator can configure the Care Program enrollment flow by using the provided enrollment flow out of the box or by customizing the out of the box enrollment flow template to match requirements. Health Cloud delivers an automated process for enrolling patients in care programs using Flow Builder. The flow lets the users select a program, add related products and providers, and capture the participant’s consent. The administrator can use the default flow or modify it to suit their needs2. Customize the provider site flow, customize the care coordinator flow for patient, and use the patient approval flow are not steps to configure the Care Program enrollment flow.

Explanation: To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics forHealth Cloud. This is a feature that provides pre-built dashboards and reports that help users analyze various aspects of health care delivery, such as care plan adherence, patient outcomes, referral management, network performance, and more12. CRM Analytics for Health Cloud also allows users to customize and create their own dashboards and reports based on their specific needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package are not features that can extend the reporting capability of Health Cloud.

Explanation: The set of objects that the consultant should implement to meet the pharma company’s requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of the Health Cloud data model and allow the company to track payer organizations, plans, benefits, and patient enrollments.