Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work
Order. Which three should a Consultant set up in order to achieve this requirement?

A.

Create Account-wide Discounts.

B.

Apply Promotion to the Work Order.

C.

Apply Price Book to the Work Order.

D.

AppCreate Products and Price Book Entries.

E.

Create Work Order Line Items with Products.

Universal Containers wants to process mobile payments. How can this requirement be met?

A.

Attach a picture of the credit card

B.

Add a custom filed to store the credit card number

C.

Create a custom payments object

D.

Install an AppExchange package

A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s
truck. The Technician will then have ability to request the part(s) from the other Technician. What should a
Consultant recommend to view and transfer parts between Technicians?

A.

Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer
of stock.

B.

Build a solution to view the Technician’s truck stock and create a custom process to request transfer to
stock.

C.

Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of
stock.

D.

Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer
of stock.

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has
recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly
completed? Choose 2 answers

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by
Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work
Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the
BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial
installation. How should a Consultant implement this rule?

A.

Add all other Resources as Excluded Resources.

B.

Add the Resource as a Required Resource.

C.

Add the Resource as a Preferred Resource.

D.

Add the Account as one of the Resource Skills.

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing
varies by product. Which two options should a Consultant recommend when considering the setup and
configuration of Price Books?

A.

Utilize Standard Global Service Price Book Entries.

B.

Utilize multiple country-specific Price Books.

C.

Utilize country-specific Price Book Entries.

D.

Utilize the standard Salesforce Price Book.

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many
times, after selling a product, they will install the product as part of the current body of work. How should a
Consultant recommend accomplishing this in the Field Service mobile app?

A.

Create a New Task linked to the Contact and assign to a Sales Rep.

B.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

C.

Create a custom Visualforce page to create a new Opportunity.

D.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not
interacting with Service Appointments or Service Resources. How would a Partner user update the Work
Order record from a mobile device?

A.

Field Service mobile app

B.

Salesforce Mobile

C.

Salesforce1

D.

Salesforce Touch

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

A.

Managing page layouts and milestone trackers can be done in salesforce1.

B.

Creating Entitlements for Cases and Work Orders must be separated.

C.

Managing page layouts and validation rules can be done in Salesforce Lightning.

D.

Creating Entitlements for Work Orders requires Lightning to be enabled.

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information
necessary to complete assigned work. Which two capabilities will now be available?

A.

Attach Knowledge Articles to Work Order Line Items Only.

B.

Manage Attached Articles and Search the Knowledge Base.

C.

Attach Articles to Work Orders and Work Order Line Items.

D.

Include Quick Actions and Global Actions in Attached Articles.