Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal. Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
A. Community must be activated.
B. Sharing Rules must be set to Read/Write.
C. Search must be enabled for the selected CMS Channel.
D. Gather Customer Insights Datamust be selected.
Explanation:
This setting allows the CMS content to be searchable within the channel where it is published. To enable search for a channel, open the CMS Channels tab in Salesforce CMS, select Edit beside a channel, and click theSearch toggle. Additionally, if the site is created with Experience Builder, the Global Search Box component must be configured to include the Content object4
Universal Containers is implementing a customer community. What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
A. OWD and Apex Sharing
B. Sharing Set
C. Case co-ownership using Super User access
D. Sharing Map and custom permission set
Explanation:
A sharing set is a feature that grants community users access to records that have a lookup relationship with their user record or their account or contact record. For example, a sharing set can grant customers access to cases that have the same contact as their user record, regardless of the case owner or role hierarchy. Sharing sets are easy to configure and do not require code.
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses. How should NTO manage its accounts in its Partner Community?
A. Extend the Standard Role Hierarchy setting departments as child accounts.
B. Enable the External Account Hierarchy setting departments as child accounts.
C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible. What should CK do to get the best performing site?
A. Schedule Apex jobs to push content to users' browser caches.
B. Use Next Best Action to predict what content to serve to the user's browser.
C. Disable Visualforce to make all pages switch to Lightning.
D. Enable and configure the Content Delivery Network so that public content is cached.
Explanation:
The ContentDelivery Network (CDN) is a feature that improves the performance of public sites by caching static content, such as images, CSS files, and JavaScript files, on servers that are closer to the site visitors. This reduces the load on the Salesforce servers and speeds up the page loading time. CK can enable and configure the CDN from Experience Builder settings.
UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see the images?
A. “Enable Image Connect for guest users” in the Administration Workspace
B. “Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
C. “Allow guest users to self register” in the Administration Workspace
D. The "Jepson" theme in the Builder Workspace
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff. Which user visibility setting needs to be enabled at a minimum?
A. Portal User Visibility
B. Site User Visibility
C. Guest User Visibility
D. Community User Visibility
Explanation:
To enable the installers to collaborate with their co-workers and UMS staff, UMS needs to enable Portal User Visibility. This is a user visibility setting that allows portal users to see other portal users who have thesame role or a role below them in the role hierarchy. This also allows portal users tosee internal users who are above them in the role hierarchy. Portal User Visibility can be enabled in the Sharing Settings page in Setup.
Insightopia is planning to create a high-performance site forits partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
A. Partner Central
B. Customer Account Portal
C. Build YourOwn (LWR)
D. Help Center
Explanation:
Build Your Own (LWR) is a template that allows you to create a high-performance site using Lightning Web Components and other web standards. This template is suitable for Insightopia to create a site for itspartners that features multiple custom components that provide insights and trends along with near real-time updates.
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies. Which functionality will meet the requirement best?
A. Manually share cases.
B. Move users who need case access to a higher level in the Role Hierarchy.
C. Configure an External Account Hierarchy.
D. Create a Sharing Set for the Account.
Explanation:
An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less. What is needed to configure this?
A. Create a moderation rule with the appropriate content criteria.
B. Create a Community moderator with Delete permissions.
C. Create a Community moderator with Approval permissions.
D. Create a moderation rule with the appropriate member criteria.
Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less. UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as “Joined Date is within last 7 days”. UMS can alsochoose the action as “Require Approval” and assign a moderator group to review and approve the posts.
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels. What should UMS consider to help the situation?
A. Create a peer-to-peer forum using Self Service template.
B. Create a self service community using Customer Service template.
C. Create a smart queue router using Service Cloud template.
D. Create virtual support agents using Chat Bot template.
Explanation:
This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. TheCustomer Service template is designed for this purpose and offers a responsive and customizablelayout2
| Page 8 out of 19 Pages |
| Previous |
Copyright © - All Rights Reserved