What are two ways a question can be escalated to a case? Choose 2 answers
A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed
B. Manually by users commenting ‘’Escalate’’
C. Automatically via Case Assignment Rules
D. Automatically via process Builder by meeting specified criteria
Explanation:
A question can be escalated to a case in two ways:
Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ‘’Escalate to Case’’ action in the Feed menu of the question post.
Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility. Which three visibility options are available in Experience Cloud? Choose 3 answers
A. None
B. Visible
C. Personal
D. Default
E. Audience
Explanation:
Three visibility options available in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Default is an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of users who share common attributes, such as profile, location, or language.
What is a prerequisite for creating a user that has a Partner Community license?
A. Select ‘’Enable as Partner’’ in the Experience Workspace.
B. Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.
C. The ‘’Enable as Partner’’ action must be present on the Account page layout.
D. The Enable as Partner’’ action must be present on the User page layout.
Explanation:
A prerequisite for creating a user that has a Partner Community license is to enable the account as a partner account. To do this, you need to have the ‘’Enable as Partner’’ action on the Account page layout. This will allow you to convert an existing account or create a new account as a partner account.
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
A. Create branding sets, audience targeting, and navigation menu targeting.
B. Create branding sets, audience targeting and a custom Navigation menu component.
C. Create a separate community for each partner with audience targeting.
D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
Explanation:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to your Experience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items to different users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu for each partner.
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer? Choose 2 answers
A. Create a permission Set
B. Select a permission pot for a given experience
C. Select the profile for a given experience
D. Edit the applicable user profile
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. A permission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?
A. Partner Central
B. Help Center
C. Customer Account Portal
D. Customer Service
Explanation:
To create a public Knowledge base, NTO should select the Help Center template when building its site. The Help Center template is designed for creating self-service communities where users can find answers to common questions, access articles and FAQs, and contact support agents if needed. The Help Center template also supports multiple languages, mobile devices, and branding customization.
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments. What are the three key features of Metadata API? Metadata API might require manual migration for changes that involve unsupported settings and features.
A. Metadata API is ideal when multiple work streams are involved.
B. Metadata API can be used programmatically as well as declaratively.
C. Metadata API is ideal for when the changes are complex.
D. Metadata API supports migrating all Communicates settings and features.
Explanation:
Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you to retrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, because it allows you to handle fine-grained customizations and dependencies.
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
A. Partner Central
B. Customer Account Portal
C. Build Your Own (LWR)
D. Help Center
Explanation:
Build Your Own (LWR) is a template that allows you to create a high-performance site using Lightning Web Components and other web standards. This template is suitable for Insightopia to create a site for its partners that features multiple custom components that provide insights and trends along with near real-time updates.
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular a topic is?
A. Trending Topics Channel
B. Collaboration Dashboard
C. Topic's detail page
D. Content Management Report
Explanation:
To find out how current and popular a topic is, site users can go to the topic’s detail page. The topic’s detail page shows information such as the number of followers, the number of posts, and the last activity date of the topic. Site users can also see the related topics and subtopics, as well as filter the content by type or time range.
Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communication preferences. Mow should CK help compile these preferences?
A. Create a Lightning Bolt solution that already includes all the preferences.
B. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
C. Use the standard Preferences Chatbot to gather the preferences.
D. Build a Service Console to gather the preferences.
Explanation:
To set up a site and gather their customers’ communication preferences, CK should create a Lightning Bolt solution with a template and a login flow to gather the preferences. A Lightning Bolt solution is a package that contains an industry-specific template, theme, flows, apps, and components that can be used to create an Experience Cloud site. CK can create a Lightning Bolt solution that includes a template with the required pages and branding for its customers’ site. CK can also include a login flow in the Lightning Bolt solution, which is a flow that runs when a user logs in to the site. CK can use the login flow to collect the customers’ communication preferences and store them in Salesforce.
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