Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returning Knowledge articles. How should UMS configure its search results to yield the desired results?
A. In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.
B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
C. On the Search page, select the appropriate objects in the property editor for the Search Results component.
D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action” instead of "Search".
Explanation:
This option allows UMS to configure its search results to include cases, quotes, contracts, and Knowledge articles. The Global Search Results component is a new component that supports multiple objects and facets in the search results. UMS can add this component to the Search page and select the objects that they want to display in the property editor.
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object. How can CK give guest users access to a custom object?
A. Through guest user roles
B. Through guest user Sharing Sets
C. Through guest user organization-wide defaults (OWD)
D. Through guest user Sharing Rules
Explanation:
To give guest users access to a custom object, CK can use guest user organization-wide defaults (OWD). OWD are a feature that allows you to set the default level of access that guest users have to records of a custom object. You can use OWD to grant Read Only or Read/Write access to guest users for a custom object. For example, CK can use OWD to give guest users Read Only access to the VolunteeringEvent object.
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history. Which permission should be granted to customers to add authorized users?
A. Delegated External User Administrator
B. View and Manage Users
C. Modify All for Usage, Billing, and Payment History
D. View Content in Portals
Explanation:
To give customers the ability to add authorized users to view usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customers in their own account. UMS can use Delegated External User Administration, which is a feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.
The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to. What is the recommended choice for moving the site from one org to the other?
A. Deployment via Metadata API
B. Publication via Experience Builder
C. Deployment via Change Set
D. Lightning Bolt Export and Installation
Explanation:
To move a site from one production org to another production org that is not directly connected, UC should use Lightning Bolt Export and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers. Which limitation could cause a potential issue for UC?
A. External Apps license does NOT allow self-registration.
B. External Apps license does NOT allow access to custom objects.
C. External Apps license does NOT allow access to cases.
D. External Apps license does NOT download documents out-of-the-box.
Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public. What should the Experience Cloud consultant recommend?
A. Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region.
B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization. What should AW Computing do to accomplish this goal?
A. Give access to its internal orgs using Chatter groups
B. Open its Slack implementation to all customers
C. Create a site with the Customer Service template
D. Create a site with the Marketing Microsite template
Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site that includes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing or searching for articles, posting or answering questions, creating or viewing cases, and following or filtering topics. This can help AW Computing reduce the number of calls to its support organization.
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org. What should CK consider before taking action as it inactivates and brings on new sites?
A. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
B. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
D. Each org can have up to 100 Experience Cloud sites as long as they are active.
Explanation:
This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.
Ursa Major Solar would like the navigation menu in the customer portal to be vertical. Which two options make this possible? Choose 2 answers
A. Edit the default navigation
B. Download an app from AppExchange
C. Fix the header’s Position.
D. Write custom code
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A. Administrator in Workspaces
B. Content Management in Workspaces
C. Community Setting
D. Branding Sets
Explanation:
Content Management in Workspaces is where UMS can create the CMS collection before configuring the CMS Collection component in Experience Builder. Content Management allows UMS to create, manage, and publish content from Salesforce to its customer portal. UMS can create a CMS collection that contains a group of news articles from a workspace and then use the CMS Collection component to display the collection on its site.
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