An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts. Which two functionalities should the energy and utilities consultant use for the customer data model?
A. Use the Account Contact Relation object
B. Use the Consumer Account record type
C. Enable Person Accounts to model consumers.
D. Use Contacts just for B2B scenarios.
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?
A. The team should follow the documentation and migrate the required components into the* development environment.
B. The team needs to copy and paste the required components from their trial environment into their development environment.
C. The team should take a look at the application code, and then go and re-type the code into their development environment.
D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?
A. Caserdated data
B. Contact data
C. Meter reading data
D. Billing related data
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
A. Meter
B. Account
C. Service Point
D. Asset
The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?
A. Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets
B. Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
C. Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
D. Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce tobillingsystems.
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
A. Accounts with RecordType Business are used to represent B2B customers.
B. Accounts with RecordType Consumer are used to represent B2C customers
C. Person accounts are used to represent B2C customers.
D. Accounts with RecordType Service are used to represent B28 customers
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order. How can a consultant achieve this without custom code?
A. Creating Apex trigger
B. Adding fields in CPQ configuration
C. Adding fields in Checkout method
D. Using Field Mapper
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer. What license is needed to complete this customer requirement?
A. Salesforce Field Service license
B. Salesforce Contact Center license
C. Energy and Utilities Base Service license
D. Salesforce Service Console license
A customer is ready to install the managed package for Energy and Utilities Cloud. Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
A. Product Scheduling
B. Revenue Scheduling
C. Quantity Scheduling
D. Inventory Scheduling
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents. What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
A. Service Cloud
B. Contract Lifecycle Management (CLM)
C. Configure Prince Quote (CPQ)
D. Energy and utility Base
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