Education-Cloud-Consultant Exam Questions

During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account
field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?

A.

Contacts are private only to the record owner, and inaccessible to other users.

B.

Contacts are at risk of ownership data skew, which may result in performance issues.

C.

Contacts will require manually creating a related Affiliation record to enable sharing,
adding more complexity.

D.

Contacts are public to all users, potentially sharing sensitive dat

A large university has a Career Service Center that provides career advice to current
students and alumni. Staff provide advice ...... the phone, via email and face-to-face.
Students and alumni are served on a first come, first served basis and are rarely assigned
to a specific advisor.
What should the consultant recommend to meet the requirement?

A.

Success Teams

B.

Queue Management

C.

Appointment Scheduling

D.

Assignment Rules

A consultant is designing a new Salesforce org that user the Education Data Architecture
(EDA) for student service. The College wants to track which classes are taught by teaching
assistants.
Which EDA object should the consultant use?

A.

Course Offering

B.

Course Connection

C.

Term Grade

D.

Program Enrollment

The Alumni Association is interested in using Education Cloud to support its operations.
The association track alumni interested board networking activities, and manages
fundraising.
Which two Education Cloud considerations should the consultant discuss with the
Association?
Choose 2 answers.

A.

Configure Relationships to track alumni connections.

B.

Use Grants Management to track alumni scholarships.

C.

Install Insights Platform to understand alumni data.

D.

Leverage a third-party app to support event management.

A university has a Study Abroad office that is required to collect student documentation
such as visa, passport, vaccinations, and other information. The university is using a
spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?

A.

Program Plan

B.

Success Team

C.

Attribute

D.

Affiliation

A help desk at a large university wants to track and measure average resolution times and
escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A.

Salesforce Identity

B.

Digital Engagement

C.

Einstein Next Best Action

D.

Service Cloud

The International Student Services department manages the needs of international and
study-abroad students in Salesforce using the Education Data Architecture. The residence
hall address information must be associated to the international student Contact and
Account record.
What account model should the consultant select?

A.

Standard Account

B.

Person Account

C.

Household Account

D.

Administrative Account

A consultant is working on an Advisor Link implementation for the undergraduate Advising
departments. Advisors must be able to view a student's classes, track milestones, set
student meetings, and integrate meetings with their Outlook calendar. The Advising
department wants to know which functionality is included with Advisor Link and whether a
third-party application is necessary.
Which function may require a third-party app?

A.

Success Plans

B.

Calendar syncing

C.

Degree visualization

D.

Appointment scheduling

A university plans to use a sandbox for staff training. Since sandbox environments contain
personal information, the university needs a solution that will keep sensitive information
anonymous.
What should the consultant recommend to ensure that student information remains
private?

A.

Salesforce Data Mask

B.

Formula Fields

C.

Event Monitoring

D.

Salesforce Shield

A university is migrating its legacy system to Salesforce Education Data Architecture (EDA)
environment. The existing system groups students by colleges within the university. The
system admin has selected the Educational Institution record type in the EDA Default
Account Model in EDA setting.
Which consideration should the consultant discuss with the university?

A.

The recommended default Account record is the Administrative Account record type.

B.

A new Program Enrollment record will automatically be created when a new Contact is
created.

C.

Multiple address management can only be enabled for the House Account record type.

D.

Contact are private only to Administrative Account record type.