Data-Cloud-Consultant Exam Questions

Total 136 Questions

Last Updated Exam : 22-Oct-2024

How does Data Cloud ensure high availability and fault tolerance for customer data?


A. By distributing data across multiple regions and data centers


B. By using a data center with robust backups


C. By Implementing automatic data recovery procedures


D. By limiting data access to essential personnel





A.
  By distributing data across multiple regions and data centers

Explanation: Ensuring High Availability and Fault Tolerance: High availability refers to systems that are continuously operational and accessible, while fault tolerance is the ability to continue functioning in the event of a failure. Reference: Salesforce High Availability and Fault Tolerance Whitepaper Data Distribution Across Multiple Regions and Data Centers: Salesforce Data Cloud ensures high availability by replicating data across multiple geographic regions and data centers. This distribution mitigates risks associated with localized failures. If one data center goes down, data and services can continue to be served from another location, ensuring uninterrupted service. Reference: Salesforce Infrastructure Overview Benefits of Regional Data Distribution: Redundancy: Having multiple copies of data across regions provides redundancy, which is critical for disaster recovery. Load Balancing: Traffic can be distributed across data centers to optimize performance and reduce latency. Regulatory Compliance: Storing data in different regions helps meet local data residency requirements. Reference: Salesforce Data Center Locations and Regional Data Hosting Implementation in Salesforce Data Cloud: Salesforce utilizes a robust architecture involving data replication and failover mechanisms to maintain data integrity and availability. This architecture ensures that even in the event of a regional outage, customer data remains secure and accessible. Reference: Salesforce Trust and Compliance Documentation

Northern Trail Outfitters asks its consultant to extract the runner profiles and activity logs from its Track My Run mobile app and load them into Data Cloud. The marketing department also indicates that they need the last 90 days of historical data and want all new and updated data as it becomes available on a go-forward basis. As best practice, which sequence of actions should the consultant use to implement this request?


A. Use bulk ingestion to first load the last 90 days of data, and also subsequently use bulk ingestion to synchronize the future data as It becomes available.


B. Use streaming ingestion to first load the last 90 days of data, and also subsequently use streaming ingestion synchronize future data as It becomes available.


C. Use streaming ingestion to first load the last 90 days of data, and then use bulk Ingestion to synchronize future data as It becomes available.


D. Use bulk ingestion to first load the last 90 days of data, and then use streaming ingestion to synchronize future data as It becomes available.





D.
  Use bulk ingestion to first load the last 90 days of data, and then use streaming ingestion to synchronize future data as It becomes available.

Explanation: Initial Data Load: For loading large volumes of historical data, such as the last 90 days of runner profiles and activity logs, bulk ingestion is the most efficient method. It allows for high-throughput data transfer. Bulk Ingestion: Use Salesforce Data Cloud's bulk ingestion tools to load the historical data quickly and efficiently. Ongoing Data Synchronization: To keep the Data Cloud updated with new and modified records as they become available in the Track My Run mobile app, streaming ingestion is appropriate. It ensures near-real-time data updates. Streaming Ingestion: Configure streaming ingestion to continuously update the Data Cloud with new and updated data from the mobile app. Sequence of Actions: Step 1: Perform bulk ingestion to import the last 90 days of historical data into Data Cloud. Step 2: Set up streaming ingestion to handle ongoing updates and new data as it becomes available. Best Practice: This approach ensures that the initial large data load is handled efficiently, and ongoing updates are processed in near real-time, providing the marketing department with the most up-to-date data. References: Salesforce Data Cloud Ingestion Methods Salesforce Bulk Data Ingestion Salesforce Streaming Data Ingestion

How can a consultant modify attribute names to match a naming convention in Cloud File Storage targets?


A. Use a formula field to update the field name in an activation.


B. Update attribute names in the data stream configuration.


C. Set preferred attribute names when configuring activation.


D. Update field names in the data model object.





C.
  Set preferred attribute names when configuring activation.

Explanation: A Cloud File Storage target is a type of data action target in Data Cloud that allows sending data to a cloud storage service such as Amazon S3 or Google Cloud Storage. When configuring an activation to a Cloud File Storage target, a consultant can modify the attribute names to match a naming convention by setting preferred attribute names in Data Cloud. Preferred attribute names are aliases that can be used to control the field names in the target file. They can be set for each attribute in the activation configuration, and they will override the default field names from the data model object. The other options are incorrect because they do not affect the field names in the target file. Using a formula field to update the field name in an activation will not change the field name, but only the field value. Updating attribute names in the data stream configuration will not affect the existing data lake objects or data model objects. Updating field names in the data model object will change the field names for all data sources and activations that use the object, which may not be desirable or consistent. References: Preferred Attribute Name, Create a Data Cloud Activation Target, Cloud File Storage Target

What is Data Cloud's primary value to customers?


A. To provide a unified view of a customer and their related data


B. To connect all systems with a golden record


C. To create a single source of truth for all anonymous data


D. To create personalized campaigns by listening, understanding, and acting on customer behavior





A.
  To provide a unified view of a customer and their related data

Explanation: Data Cloud is a platform that enables you to activate all your customer data across Salesforce applications and other systems. Data Cloud allows you to create a unified profile of each customer by ingesting, transforming, and linking data from various sources, such as CRM, marketing, commerce, service, and external data providers. Data Cloud also provides insights and analytics on customer behavior, preferences, and needs, as well as tools to segment, target, and personalize customer interactions. Data Cloud’s primary value to customers is to provide a unified view of a customer and their related data, which can help you deliver better customer experiences, increase loyalty, and drive growth. References: Salesforce Data Cloud, When Data Creates Competitive Advantage

Cumulus Financial uses Data Cloud to segment banking customers and activate them for direct mail via a Cloud File Storage activation. The company also wants to analyze individuals who have been in the segment within the last 2 years. Which Data Cloud component allows for this?


A. Nested segments


B. Segment exclusion


C. Calculated insights


D. Segment membership data model object





D.
  Segment membership data model object

Explanation: The segment membership data model object is a Data Cloud component that allows for analyzing individuals who have been in a segment within a certain time period. The segment membership data model object is a table that stores the information about which individuals belong to which segments and when they were added or removed from the segments. This object can be used to create calculated insights, such as segment size, segment duration, segment overlap, or segment retention, that can help measure the effectiveness of segmentation and activation strategies. The segment membership data model object can also be used to create nested segments or segment exclusions based on the segment membership criteria, such as segment name, segment type, or segment date range. The other options are not correct because they are not Data Cloud components that allow for analyzing individuals who have been in a segment within the last 2 years. Nested segments and segment exclusions are features that allow for creating more complex segments based on existing segments, but they do not provide the historical data about segment membership. Calculated insights are custom metrics or measures that are derived from data model objects or data lake objects, but they do not store the segment membership information by themselves. References: Segment Membership Data Model Object, Create a Calculated Insight, Create a Nested Segment

A consultant needs to minimize the difference between a Data Cloud segment population and Marketing Cloud data extension count to determine the true size of segments for campaign planning. What should the consultant recommend to filter the segments by to accomplish this?


A. User preferences for marketing outreach


B. Geographical divisions


C. Marketing Cloud Journeys


D. Business units





A.
  User preferences for marketing outreach

Explanation: 

Segment Population vs. Data Extension Count: Minimizing the difference between Data Cloud segment populations and Marketing Cloud data extensions ensures accurate segment sizes for campaign planning. 
Filtering by User Preferences: By filtering segments based on user preferences for marketing outreach, you ensure that only those contacts who have opted in or are eligible for marketing campaigns are included. This aligns the segment population in Data Cloud with the counts in Marketing Cloud. 
Process: 
Define Preferences: Ensure that user preferences for marketing outreach are clearly defined and captured in the system. Filter Segments: Use these preferences to filter segments in Data Cloud, ensuring only the relevant contacts are included. 
Benefits: Accuracy: Increases the accuracy of segment sizes by including only those who have opted in for marketing. 
Compliance: Helps in complying with regulatory requirements for marketing communications. 
References: Salesforce Data Cloud Segmentation Marketing Cloud Data Extensions

Cloud Kicks wants to be able to build a segment of customers who have visited its website within the previous 7 days. Which filter operator on the Engagement Date field fits this use case?


A. Is Between


B. Greater than Last Number of


C. Next Number of Days


D. Last Number of Days





D.
  Last Number of Days

Explanation: The filter operator Last Number of Days allows you to filter on date fields using a relative date range that specifies the number of days before today. For example, you can use this operator to filter on customers who have visited your website in the last 7 days, or the last 30 days, or any number of days you want. This operator is useful for creating dynamic segments that update automatically based on the current date12.
References:
Relative Date Filter Reference Create Filtered Segments

Which method should a consultant use when performing aggregations in windows of 15 minutes on data collected via the Interaction SDK or Mobile SDK?


A. Batch transform


B. Calculated insight


C. Streaming insight


D. Formula fields





C.
  Streaming insight

Explanation: Streaming insight is a method that allows you to perform aggregations in windows of 15 minutes on data collected via the Interaction SDK or Mobile SDK. Streaming insight is a feature that enables you to create real-time metrics and insights based on streaming data from various sources, such as web, mobile, or IoT devices. Streaming insight allows you to define aggregation rules, such as count, sum, average, min, max, or percentile, and apply them to streaming data in time windows of 15 minutes. For example, you can use streaming insight to calculate the number of visitors, the average session duration, or the conversion rate for your website or app in 15-minute intervals. Streaming insight also allows you to visualize and explore the aggregated data in dashboards, charts, or tables. 

References: Streaming Insight, Create Streaming Insights

How does identity resolution select attributes for unified individuals when there Is conflicting information in the data model?


A. Creates additional contact points


B. Leverages reconciliation rules


C. Creates additional rulesets


D. Leverages match rules





B.
  Leverages reconciliation rules

Explanation: Identity resolution is the process of creating unified profiles of individuals by matching and merging data from different sources. When there is conflicting information in the data model, such as different names, addresses, or phone numbers for the same person, identity resolution leverages reconciliation rules to select the most accurate and complete attributes for the unified profile. Reconciliation rules are configurable rules that define how to resolve conflicts based on criteria such as recency, frequency, source priority, or completeness. For example, a reconciliation rule can specify that the most recent name or the most frequent phone number should be selected for the unified profile. Reconciliation rules can be applied at the attribute level or the contact point level. 

References: Identity Resolution, Reconciliation Rules, Salesforce Data Cloud Exam

Cumulus Financial created a segment called Multiple Investments that contains individuals who have invested in two or more mutual funds. The company plans to send an email to this segment regarding a new mutual fund offering, and wants to personalize the email content with information about each customer's current mutual fund investments. How should the Data Cloud consultant configure this activation?


A. Include Fund Type equal to "Mutual Fund" as a related attribute. Configure an activation based on the new segment with no additional attributes.


B. Choose the Multiple Investments segment, choose the Email contact point, add related attribute Fund Name, and add related attribute filter for Fund Type equal to "Mutual Fund".


C. Choose the Multiple Investments segment, choose the Email contact point, and add related attribute Fund Type.


D. Include Fund Name and Fund Type by default for post processing in the target system.





B.
  Choose the Multiple Investments segment, choose the Email contact point, add related attribute Fund Name, and add related attribute filter for Fund Type equal to "Mutual Fund".

Explanation: To personalize the email content with information about each customer’s current mutual fund investments, the Data Cloud consultant needs to add related attributes to the activation. Related attributes are additional data fields that can be sent along with the segment to the target system for personalization or analysis purposes. In this case, the consultant needs to add the Fund Name attribute, which contains the name of the mutual fund that the customer has invested in, and apply a filter for Fund Type equal to “Mutual Fund” to ensure that only relevant data is sent. The other options are not correct because: 

A. Including Fund Type equal to “Mutual Fund” as a related attribute is not enough to personalize the email content. The consultant also needs to include the Fund Name attribute, which contains the specific name of the mutual fund that the customer has invested in. 
C. Adding related attribute Fund Type is not enough to personalize the email content. The consultant also needs to add the Fund Name attribute, which contains the specific name of the mutual fund that the customer has invested in, and apply a filter for Fund Type equal to “Mutual Fund” to ensure that only relevant data is sent. 
D. Including Fund Name and Fund Type by default for post processing in the target system is not a valid option. The consultant needs to add the related attributes and filters during the activation configuration in Data Cloud, not after the data is sent to the target system. 
References: Add Related Attributes to an Activation - Salesforce, Related Attributes in Activation - Salesforce, Prepare for Your Salesforce Data Cloud Consultant Credential


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