A Field Rep is having challenges measuring their share-of-shelf due to a recent change in packaging to a competitor's product, which makes their products look almost identical. When using Einstein, the competitor's product was marked incorrectly as the rep's product. What should the rep do to prevent this from happening in the future?
A. Turn the competitor's products around and re-perform the check.
B. Contact the manager to create a new planogram.
C. Cancel the task and perform the planogram check manually.
D. Edit product tags.
Explanation:
To prevent Einstein from marking the competitor’s product incorrectly as their own product when measuring their share-of-shelf, the field rep should edit product tags. Product tags are labels that identify and count products in an image using Einstein Vision. Einstein Vision is a feature that uses artificial intelligence to detect and count objects in an image. By editing product tags, the field rep can correct any errors or inaccuracies in the object detection process and ensure that their own products and their competitor’s products are tagged correctly. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 24.
Which three dashboards are natively available with Tableau CRM for Consumer Goods Cloud?
A. Category Insights
B. Inventory Performance
C. Sales Rep Performance
D. Store Insights
E. Product Performance
Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?
A. Define Assessment Indicator Definition to capture within survey
B. Create a Retail Store KPI record of ‘Survey Type’
C. Create a Survey record using Salesforce survey application
D. Generate survey invitations for the retail store ‘Primary Contact’.
Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed
A. Product
B. Retail Store KPI
C. Shipment
D. Product Transfer
Explanation:
A product transfer is an object that represents the movement of products from one location to another, such as from a warehouse to a retail store. A user needs to be assigned a product transfer for the items to be listed in the delivery task, which is a type of action plan task that allows a field rep to deliver products to a retail store. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.
Which three fields are available on the Retail Store object that differentiate them from the Account object?
A. Delivery Method
B. Operating Hours
C. Preferred Visit Hours
D. Shipping Address
E. Payment Method
Which two levels can promotions be defined within the Consumer Goods Cloud?
A. Account
B. Product Category
C. Retail Store Group
D. Product
E. Retail Store
Which step is required to link an Action Plan to a Visit record?
A. Create an Action Plan based on the template where the template owners are the Sales Reps.
B. Create an Action Plan Template by specifying Visit' as the target object and publish it.
C. Activate the Visit to generate Action Plan Tasks.
D. Activate the Action Plan.
Explanation:
To link an Action Plan to a Visit record, the first step is to create an Action Plan Template by specifying Visit’ as the target object and publish it. An Action Plan Template is a template that defines the tasks and steps for an action plan. An action plan is a set of tasks that need to be completed for a specific purpose or goal. A visit is an object that represents a scheduled or unscheduled interaction between a field rep and a retail store. By specifying Visit as the target object, the Action Plan Template can be linked to any visit record that matches the criteria defined in the template. By publishing the template, the Action Plan Template becomes available for use. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.
Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?
A. Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
B. Create an opportunity and use CPQ to send the restaurant manager an enticing quote
C. Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
D. Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
Explanation:
The Click2Create function is a feature ofConsumer Goods Cloud that allows a field rep to create a new retail store record from the mobile app by tapping on a point of interest on a map. This function automatically fills in the address fields with the data from the map and also allows the field rep to attach afollow up case or lead to onboard the outlet on an onboarding journey. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 34-35.
Which step is required to link anAction Plan to a Visit record?
A. Create an Action Plan based on the template where the template owners are the Sales Reps.
B. Create an Action Plan Template by specifying Visit' as the target object and publish it.
C. Activate the Visit to generate ActionPlan Tasks.
D. Activate the Action Plan.
Explanation:
To link an Action Plan to a Visit record, the first step is to create an Action Plan Template by specifying Visit’ as the target object and publish it. An Action Plan Template is a template that defines the tasks and steps for an action plan. An action plan is a set of tasks that need to be completed for a specific purpose or goal. A visit is an object that represents a scheduled or unscheduled interaction between a field rep and a retail store. By specifying Visit as the target object, the Action Plan Template can be linked to any visit record that matches the criteria defined in the template. By publishing the template, the Action Plan Template becomes available for use. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.
Which two standard capabilities are available when executing a promotion check in the field?
A. Viewing which products are included in the protection
B. Marking the promotion as complete
C. Taking a photo of the promotion
D. Changing the promotion planning dates
E. Changing the discounts on the products included in thepromotion
Explanation:
A promotion check is a type of action plan task that allows a field rep to verify if a promotion is running correctly at a retail store. When executing a promotion check in the field, two standard capabilities are available: viewing which products are included in the promotion and taking a photo of the promotion. These capabilities help to ensure compliance and capture evidence of promotional execution. Verified References: [Salesforce Consumer Goods Cloud ImplementationGuide], page 27-28.
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