Universal Containers need to create a Support Community with the following requirements:
- Customer and partner users will be members of this community and use the customer
community and partner community license, respectively - A customer user should be able
to see all cases opened for their account, including cases are opened by their colleagues -
Customer users must be able to collaborate with all Community users What two things
should a Salesforce Admin do to accomplish this? Choose 2 answers

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve
this?

A.

Custom Permission

B.

Custom Sharing Rule

C.

Records owned by community members are automatically shared with all internal users

D.

Custom Sharing Set

E.

Custom Sharing Group

Universal Containers has a Community for partners and another Community for their
customers. They want to give their partners access to their Community for customers as
well. How should the Salesforce Admin do this?

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to
the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit
of doing this?

A.

Community Managers are able to view all Community Users regardless of the
organisation-wide defaults

B.

Limited information on Community user profiles are publicly accessible e.g. Name,
Photo, Reputation Level, Description

C.

Limited information on Community user profiles are publicly accessible e.g. Name,
Photo, Reputation Level, Description

D.

All users with Write access to Cases on their profile are able to see all Cases owned by
Community Members

E.

Community users in the same community can see each other, regardless of the
organisation-wide defaults

F.

Portal users in the same customer or partner portal account can see each other,
regardless of the organization-wide defaults

Universal Containers build a Community on the Customer Service (Napili) Template. The
Salesforce Admin customised a few pages by adding custom-built Lightning components.
The Salesforce Admin upgraded the template to the latest version.
What is the status of the custom Lightning components on the page after the upgrade?

A.

The Lightning components are on the page, but will NOT load until the Community is
published.

B.

The Lightning components are NOT on the page, but are available in the Community
Builder

C.

The Lightning components are neither on the page nor in the Community Builder

D.

The Lightning components are on the page and load as expected.

Universal Containers (UC) is using Service Cloud to handle cases coming from chat,
phone, and emails. UC created a public self-service Community to offload some customer
support questions by enabling Knowledge and Articles. UC wants users to be able to
create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

A.

Email templates

B.

Web-to-case

C.

Question-to-case

D.

Guest Access to the Support API

Universal Containers needs to provide Community access to a select set of customers.
Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A.

Use external ETL tools to extract customers and load into Salesforce.

B.

Use the Salesforce Community User API to create Community users.

C.

Use the Data loader to extract the customers and upload the customers to be set up as
Community users.

D.

Use the Community import wizard to create users.

What do you recommend? Wendy, the Community Manager at Regional Containers has
come to you for advice on managing the Community (Community Manager & Community
Builder) from a Mobile Device.

A.

Navigate to the community URL and append /manage/one. app and you will be able to
login to the mobile community management site

B.

Wendy should access Community Manager and Community Builder via a Desktop
browser only.

C.

Wendy should download the Salesforce1 app and access the Community Manager
through the Salesforce1 switcher.
.

D.

Wendy should download the OneCommunity Manager app where she will be able to
make limited administrative changes to the Community

Regional Containers have recently launched their Employee Community which is based off
Tabs + Visualforce. As the administrator you have been asked in the team meeting about
the best way to access the Community using iOS and Android devices, what do you
recommend?

A.

Android users should download the Salesforce1 app and access the community through
the Salesforce1 switcher. iOS users should navigate to the Community URL via the
browser as this feature is not support in the Android version of Salesforce1

B.

Navigate to the community URL in the browser and a mobile experience will be
automatically rendered

C.

All users should access a Visualforce + Tabs community via a Desktop browser only

D.

Android & iOS users should download the Salesforce1 app and access the community
through the Salesforce1 switcher

E.

IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher. Android users should navigate to the Community URL via the
browser as this feature is not support in the Android version of Salesforce1

Universal Containers has created a new LightningCommunity in the sandbox using the
partner central template. The partner Community is built using standard Lightning
components, custom Lightning components, and object pages. What should the admin use
to migrate changes from sandbox to production?
Select one or more of the following:

A.

Metadata AP

B.

Force.com IDE

C.

Template export

D.

Change sets