A coffee company plans to build a Community for franchisees, growers, and consumers.
Growers want to keep updated on research and development initiatives and
recommendations. Franchisees need to see MDF (marketing development funds) statistics
when they first log in. The marketing department wants to show the latest trends and
corresponding products to consumers.
What should the Community Cloud consultant use to personalise content based on the
Community member persona?
Select one or more of the following:

A.

Visualforce Pages

B.

Content Management

C.

Custom Lightning Components

D.

Audience Targeting

Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community in which customer and partner users are community members.
- Partner Users help Universal Containers by adding of resolving cases for their customers
within the Community.
- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.
- Partners use Case Comment and Case Feed to communicate with the Universal
Containers team and customers.
Which license type should a Salesforce Admin use for these Partner Users?

A.

Employee Community License

B.

Customer Community Plus License

C.

Partner Community License

D.

Customer Community License

Northern Trail Outfitters launches a Community using the Napili template. Community
members report that they do NOT have a menu option to navigate to see their invoices.
The Salesforce Admin has validated the following on the Community user profile: • Users
Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice
Object. What should the Salesforce Admin do to troubleshoot this issue?

A.

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and
'Object Type: Invoices.'

B.

Verify that the Navigation Menu in Community Management has 'Type: Salesforce
Object' and 'Object Type: Invoices.'

C.

Verify that the Invoices tab is under the Selected tab in Community Management

D.

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Universal Containers needs to set up a custom domain to create a branded community
experience with increased domain security. Which three steps should a Salesforce admin
take to meet these requirements? Choose 3 answers Select one or more of the following:

A.

Configure profile/permissions for a public user

B.

In setup, select domains and click add a domain

C.

Select the option to allow Advanced Security in Community Management

D.

Add the certificate that supports the specified domain

E.

Create a new certificate using certificate and key management

Universal Containers launches a Partner Community for their resellers who have access to
Leads, Opportunities, and Dashboards. Universal Containers has the following
requirements to support their partners during the sales cycle: • Universal Containers can
engage with partners during the Sales cycle. • Universal Containers can have internal ions
NOT visible to partners. • The Channel Manager can bring any Universal Containers
employee to the ion. • Universal Containers employees may or may NOT have access to
the Partner Community. How should a Salesforce Admin fulfill those requirements?

A.

Leverage Opportunity feed and manual shares for access control

B.

Leverage unlisted groups and record sharing for access control

C.

Leverage private groups and record sharing for access control

D.

Leverage Opportunity feed and group record layout for access control

Universal Containers recently launched a Lightning Community. Members can access
articles and answer each other's questions. The company wants to make sure that the
Community is providing a highly engaging experience for its members. How can the
Administrator help measure of the engagement and adoption in the Community on an
ongoing
basis?
Select one or more of the following:

A.

Create custom reports and dashboards, and share them with Community managers

B.

Configure Google Analytics for the Community

C.

Download and install a Community Management package from AppExchange

D.

Set periodic email delivery for standard reports and dashboards

Universal Containers (UC) recently built a community for its customers. UC stores
customer invoices outside of Salesforce. UC wants to allow customers to be able to search
for and view the invoices immediately after creation. Which Salesforce feature should the
Community Cloud consultant recommend?
Select one or more of the following:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

How Should the Salesforce Admin meet these requirements? Universal Containers need a
Community for distributors who manage their sales with the following requirements: Each
distributor has multiple users. Users within the same distributor should be able to talk to
each other. Users should not be able to talk with users from other distributors. Knowledge
articles and other Community features should be the same for all distributors.

A.

Create Sharing groups to share users within a distributor. Allow discussions, keeping the
OWD for Users as private.

B.

Create a separate Community for each distributor. Allow members to talk within the
Community and enable the Community user visibility.

C.

Enable the Portal user visibility and disable the Community user visibility under Sharing
settings. Keep OWD for Users as private for external users.

D.

Create a Sharing set to share the users within a distributor in the Community. Allow
discussions, keeping the OWD for Users as private

Universal Containers has the following requirements: • Enable VIP community access once
a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. •
All customers must have access to the general customer community. • VIP customers must
have access to VIP information in the community. • The number of profiles in Salesforce
must be limited. How should the Salesforce Admin provide VIP users access to the VIP
information?

A.

Create a profile that has permissions to the VIP information and assign it to the VIP
community users

B.

Create a permission set that has permissions to the VIP information and add it to VIP
customers

C.

Create a sharing set that allows VIP customers to access VIP information

D.

Create a sharing rule that allows VIP customers to access VIP information

Universal Containers is launching a support Community with the following requirements:•
The Community will be launched on the existing Salesforce org leveraged by the internal
support team. The Napili template must be used.• The following support channels need to
be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They
have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should
the Salesforce Admin take to meet these requirements? Choose 2 answers

A.

Enable Live Agent in Community Settings

B.

Add a custom Live Agent Lightning component

C.

Set up Live Agent in Community Management

D.

Configure Live Agent in the Salesforce org