Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community
members
- Partner users help Universal Containers by adding or resolving cases for their customers
within the Community
- Partner users need access to some standard objects except Leads, Campaigns and
Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers
team and customers
Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:

A.

Customer Community Plus licence

B.

Partner Community licence

C.

Employee Community licence

D.

Customer Community licence

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales
Managers need to view Partner Sales Rep records. What is the most efficient way for the
Salesforce Admin to fulfil this requirement?

A.

Provide Super User Access to Partner Sales Reps

B.

Set the number of partner roles to two

C.

Create a criteria-based Sharing Rule

D.

Enable the Partner Sales Manager as Super Admin

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and
Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?

A.

Set the Opportunity tab as the first tab in the selected tabs in Community Management.

B.

Configure Opportunity as the default landing page in Community Settings in Setup.

C.

Enable the Opportunity page as the landing page on the Community user guide.

D.

Set the Opportunity object page as the landing page in the Community Builder.

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
Visible to all partner Community users. What should the Salesforce Admin do to fix this
problem?

A.

Update the Admin profile so that the Knowledge tab is visible.

B.

Add the Global Header permission set to all Community users.

C.

Edit the Partner Community profile so that the Knowledge tab is visible.

D.

Create a Knowledge article and make it visible to the appropriate channel

Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to have access to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners
should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for
internal users?

A.

Create a sharing rule to share leads and opportunities to internal users.

B.

Use sharing sets to share leads and opportunity to internal users.

C.

Create a public group and include partners and share records to the public group using
sharing rules.

D.

Allow partner users to manually share the leads and opportunities with internal users

Your company is using the Napili template and is expanding internationally and now
requires your Community to support multiple languages what steps should you take to
support this in your community?

A.

Multiple community languages are not supported5. Enable the Language Picker in the
Community Builder and select the supported languages in Community Settings

B.

Select the available languages in the Setup Menu and drag the Language Picker onto
the Community Template

C.

Enable Community Language Picker in the setup menu and select the supported
languages in the Community Builder

D.

Enable the Language Picker in the Community Builder. Salesforce will automatically
present a list of supported languages

The headphones alliance wish to engage with their customers in a whole new way and at
Dreamforce they saw Communities in action. They have identified that they have a lot of
great content but what to make sure that articles and discussions are grouped logically so
that it is easy to find, post questions and navigate the site. What Communities feature
would you recommend to use?

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles
are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from
customers?

A.

Redirect customers to a survey form in an external website that captures their
comments on the Knowledge Article.

B.

Create a customer survey using custom Lightning components and add it to the
homepage.

C.

Build a custom Community page that shows the Knowledge Article and have custom
fields to capture customer comments.

D.

Enable the article voting property on the Article Content component in the article detail
page in the Community Builder.

What must your enable at the User level to ensure External Users are able to view
Knowledge?

A.

Check Knowledge Use

B.

Check the Data Categories you want to be Visible

C.

Assign the Knowledge User Permission Set

D.

Assign the Knowledge One Permission Set

E.

Check KnowledgeOne User

Universal Containers have launched their Customer Community on the Koa template.
Community members have asked your advice for accessing the community on iOS
devices, what do you recommend?

A.

IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS users should download the OneCommunity app where they can use their regular
community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be
automatically rendered