What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A.

IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher.

B.

Navigate to the community URL in the browser and a mobile experience will be
automatically rendered.

C.

IOS users should download the OneCommunity app where they can use their regular
community login credentials to access the Community.

D.

All users should access a Koa Community via a Desktop browser only

Universal Containers needs to enhance the customer experience by providing a capability
to support French and Italian languages to their Community guest users. Their Community
is built using the Napili template. What two things should a Salesforce Admin do to
accomplish this requirement? Choose 2 answers

A.

Add French and Italian languages to the Community using the Community Builder Page
Editor

B.

Add French and Italian languages to the Community using Site.com configuration

C.

Add the Language Picker Component to make French and Italian available on the
Community Pages

D.

Add French and Italian to Language Settings under Admin Setup

Universal Containers needs employees who already have access to Salesforce to get
access to a Customer Community they have just launched. The employee Salesforce
profiles have been added to the Community.
What should the Salesforce Admin do to give employees access to the Customer
Community?

A.

Add public access to Chatter to the profile.

B.

Assign the Customers Community app to the Salesforce user profile.

C.

Request that employees with Salesforce access register as Community users.

D.

Enable the "View Global Header" permission for Salesforce users.

Your company requires to set up community access for both customers and partners but
wish to tailor the content that is shown for each member type and region, how do you
architect this solution?

A.

Create two Communities, one Customer Community and one Partner Community

B.

Create one Community and use page variations to control what members see

C.

Create one Community and build a lightning component that displays different content based on the users profile logging in

D.

Create one Community using Sharing Sets to control what members see

E.

Create a Community tailored to each region

What are the two types of Sharing Models available once you have established a
Community?

A.

Community Sharing Model & Portal Sharing Model

B.

Company Sharing Model & Community Sharing Model

C.

Internal Sharing Model & External Sharing Model

D.

Internal Sharing Model & Portal Sharing Model

E.

Partner Sharing Model & Customer Sharing Model

A Salesforce administrator adding a recommendations carousel component in Community
Builder. The page displays correctly in Community Builder; however, recommendations are
missing for Community members. What is the likely cause of this issue?
Select one or more of the following:

A.

Recommendations need to be created for each member

B.

Members need to have read access to the recommendations object

C.

Page changes with the recommendations carousel need to be published

D.

The recommendation carousel component needs published to be enabled for the
Community

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
visible to all partner Community users. What should the Salesforce Admin do to fix thisproblem?

A.

Add the Global Header permission set to all Community users

B.

Edit the Partner Community profile so that the Knowledge tab is visible

C.

Update the Admin profile so that the Knowledge tab is visible

D.

Create a Knowledge article and make it visible to the appropriate channel

A Salesforce admin needs to build a self-service Community. Which three steps should the
Salesforce admin take before building the Community in Salesforce? Choose 3 answers
Select one or more of the following:

A.

Create email templates for the community to be used in the Community

B.

Add discussions on topics that car be published ir the Commit :y

C.

Enable the Service Cloud features to be used in the Community, including knowledge
and case

D.

Configure a search for articles and discussions in the Community

E.

Gather branding assets, including images and logo for the Community

Universal Containers (UC) is implementing a Self Service Community. UC has a high
volume of customers with complex hierarchies. The majority of UC customers have multiple
Accounts and frequently add new Accounts. Universal Containers wants customers to be
able to create new Accounts and Contacts on their own. Which two license types should
UC's Salesforce administrator recommend? Choose 2 answers
Select one or more of the following:

A.

Customer Community Login

B.

Customer Community

C.

Customer Community Plus Login

D.

Customer Community Plus

Universal Containers (UC) has a great user interface for their Customer Community
Knowledge Base. UC has multiple Communities and wants to use the same user interface
for each Knowledge Base in all of these Communities. Which step should the Community
Cloud consultant take to meet this requirement?
Select one or more of the following:

A.

Recreate the Knowledge Base page in all Communities

B.

Create a link to the Knowledge Base in all Communities

C.

Merge the Communities unto the Community that has the Knowledge Base

D.

Export the page and select it when creating a new page in all Communities