Community-Cloud-Consultant Exam Questions

Total 285 Questions

Last Updated Exam : 22-Oct-2024

Universal Containers wish to set up an easy to configure and maintain App Launcher with
Single Sign On Capabilities. Which Salesforce Community template would you
recommended to best achieve this?


A.

A. Aloha


B.

Napili


C.

Kokua


D.

Koa


E.

None of the above





A.
  

A. Aloha



The product marketing team is revising its product data sheets and FAQ documentation to
msupport major upgrades across the product line. Preliminary analysis shows the new
articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3
answers Select one or more of the following:


A.

Use the Recommendations component to promote specific articles to defined groups of
users (Channels)


B.

Place hotlink URLs to these topics in the header component


C.

Create a new navigational topic for "New Products" and make sure the new articles are
massigned to that user


D.

Make sure that the right fields in the Knowledge object are indexed to improve results in
the Universal Search component


E.

Use the Featured Topics component to promote the topics related to these new articles





A.
  

Use the Recommendations component to promote specific articles to defined groups of
users (Channels)



C.
  

Create a new navigational topic for "New Products" and make sure the new articles are
massigned to that user



E.
  

Use the Featured Topics component to promote the topics related to these new articles



Universal containers houses their order information in their legacy backend systems.
Customers need to see their orders from the back office in their customer-facing
Community. - The existing Salesforce org (which hosts the community) has integration with
the backend legacy system using Salesforce Connect - Customer users only need to see
their orders in the Community - Orders are currently public read-only - Customer users
need to access fields that are already part of the existing integration What two things
should do Salesforce Admin do to meet these requirements? Choose 2 answers


A.

Leveraging existing integration with the legacy system


B.

Set the external users' organisation wide defaults to private for external order objects


C.

Creating a new integration with the legacy system for customer users


D.

Update the customer user profile and given the "view all" permission on the integration
object





A.
  

Leveraging existing integration with the legacy system



D.
  

Update the customer user profile and given the "view all" permission on the integration
object



Universal Containers is building a community to drive channel sales. They have 2000
partner accounts. The high level capabilities for their partners are as follows: • Partner
users should NOT be able to access accounts and cases that they do NOT have access to.
• A Partner User must be able to create cases for all accounts in their account hierarchy
irrespective if they are parent or child account. • Partner users must be able to collaborate
within the private groups they are members of. What are two ways the Salesforce Admin
should fulfil these requirements? Choose 2 answers


A.

Develop an Apex Managed Sharing Rule on the Account and Case Object


B.

Configure an Owner -based Sharing Rule on the Account and Case Object


C.

Set External User Organization Wide Defaults to Private on the Account and Case
Object


D.

Create a Criteria -based Sharing Rule with read/write access on the Account and Case
Object





A.
  

Develop an Apex Managed Sharing Rule on the Account and Case Object



C.
  

Set External User Organization Wide Defaults to Private on the Account and Case
Object



What are three advantages of adjusting the mark-up code on the page <head> in
Community Builder? Choose 3 answers


A.

Ability to define iframe settings


B.

Optimizing the load times of certain typefaces


C.

Optimizing SE by adjusting the SE meta tags for search engines


D.

Custom JavaScript blocks


E.

Custom, analytics code, such as Google Analytics





A.
  

Ability to define iframe settings



B.
  

Optimizing the load times of certain typefaces



E.
  

Custom, analytics code, such as Google Analytics



Universal Containers (UC) just went live with a new Customer Community. UC wants to
automatically create Community users for related contacts when a new business
opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish
this?
Select one or more of the following:


A.

Use a trigger to create Community users for all related contacts on the account


B.

Use a workflow rule to create a task for the administrator with a list of contacts that
should be users


C.

Send an email to the administrator when the opportunity is marked closed won so they
can create users


D.

Use a schedule report that alerts the Salesforce administrator of the new contacts





A.
  

Use a trigger to create Community users for all related contacts on the account



Universal Containers wants to build a Community for all their employees. Currently, some
oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable
access to the Community for the users who are currentlyNOT Salesforce users?


A.

Create the users as contacts and enable them as Community users.


B.

Allow the users to self -register to the Community.


C.

Create the users in Salesforce and add their profile to the Community.


D.

Add the users to the Community as members.





A.
  

Create the users as contacts and enable them as Community users.



Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for
their customers. • Northern Trail Outfitters works with a survey partner and needs to extend
that capability to the Community users. • Northern Trail Outfitters works with an electronic
signature partner and needs to extend that capability to the Community users. • This
Community needs to be built with the Napili template. All integrations must be mobile- first.
• Both partners have Community Lightning Components available. What should a
Salesforce Admin do to accomplish this task?


A.

Design and develop an API -level integration with the survey and electronic signature
partners and make it available for Community users


B.

Install and configure the Community Lightning Components for surveys and electronic
signatures available from the two partners


C.

Install and configure the non-Lightning Components for surveys and electronic
signatures available from the partners


D.

Design and develop custom Community Lightning Components for surveys and
electronic signatures





B.
  

Install and configure the Community Lightning Components for surveys and electronic
signatures available from the two partners



Wendy, the Community Manager at Regional Containers has come to you for advice on
managing the Community (Community Manager & Community Builder) from a Mobile
Device, what do you recommend?


A.

Navigate to the community URL and append /manage/one.app and you will be able
login to the mobile community management site


B.

Wendy should access Community Manager and Community Builder via a Desktop
browser only


C.

Wendy should download the OneCommunity Manager app where she will be able to
make limited administrative changes to the Community


D.

Wendy should download the Salesforce1 app and access the Community Manager
through the Salesforce1 switcher





B.
  

Wendy should access Community Manager and Community Builder via a Desktop
browser only



Northern Trail Outfitters is launching a Community with the following requirements: •
Branding requirement is limited to the company logo. • Community should be available on
desktop. Mobile responsive is not needed. • Community users should have access to
reports and dashboards. • Community users should be able to view their invoices, which
are saved as external objects in Salesforce. Which template should the Salesforce Admin
use to build this Community?


A.

Salesforce Tabs + Visualforce Template


B.

Aloha Template


C.

Kokua Template


D.

Napili Template





A.
  

Salesforce Tabs + Visualforce Template




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