Universal Containers (UC) has rolled out a Customer Community where customers can ask
and answer questions. UC wants to ensure that customer questions are answered in a
timely manner. How can the Administrator meet this requirement?
Select one or more of the following:

A.

Enable Knowledge and Articles

B.

Enable Entitlement and Milestone

C.

Enable Case Escalation rules

D.

Enable question-to-case functionality

Universal Containers builds a Community to expose Leads and Opportunities to their
resellers. They have a team Of Channel Managers who manage the partner accounts.
Universal Containers wants each Channel Manager to be able to: • Grant Or remove
employees access to the partner account. • Specify the access level (Read, Read-Write). •
Add or remove a group of employees to the partner account. • Manage their Own group Of
employees. How should the Salesforce Admin fulfill this requirement?

A.

Leverage manual shares.

B.

Leverage Account Teams.

C.

Leverage public groups.

D.

Leverage sharing rules.

Universal Containers (UC) has a new Customer Community where users can collaborate
on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the
following:
- Users have quick access to new and recommended discussions and articles
- Users have the ability to contact Universal Containers quickly to help
- Users have visibility into how their activity compares to other users within the Community
Which three lightning components could do Community Cloud consultant recommend
placing on the Community homepage? Choose 3 answers
Select one or more of the following:

A.

Reputation leaderboard

B.

Featured topics

C.

Breadcrumb

D.

Contact support button

E.

Record detail

What is the first step the Salesforce Admin must complete to set up the partner users? 
Universal Containers has a community for their partners. They would like to add a new
partner company and grant their users access to the Community.

A.

Create a partner profile for the company.

B.

Add partner contacts to the Community as members.

C.

Create the account and enable it as a partner account.

D.

Allow partner users to self -register and gain access.

Your company is using the Koa Community Template and wishes to add a new custom
page what steps should you take to complete this?

A.

Install the Community Page Manager from the AppExchange

B.

Create a new page from in the Community Manager

C.

Create a new page in the Community Builder

D.

Clone an existing page in the Community Builder

E.

Ask your developer to create a new Visualforce Page

Northern Trail Outfitters has released a Customer Service Community for its users and
trekking equipment. Users can ask and answer questions in the Community. Customers
have asked how to be notified of new questions or information posted in the Community
about specific products. What should the Administrator recommend?

A.

Subscribe to an RSS feed about Questions and posts

B.

Subscribe to Questions and posts

C.

Follow users associated with Questions and posts

D.

Subscribe to Topics associated with Questions and posts

Universal Containers uses discussions to engage with its customers and wants to pin posts
to the top of the thread when a solution to question is provided. Which three options will
allow Universal Containers to meet its requirements?
Choose 3 answers

A.

Any community member can pin a post to the top of the feed

B.

The person who posted the question can select the best answer

C.

The person who answered the question can select the best answer

D.

An authorised user can pin a post to the top of the feed

E.

The community moderator can select the best answer

Universal Containers needs to create a Support Community with the following
requirements: • Customer and partner users will be members of this community and use
the Customer Community and Partner Community License, respectively. • A customer user
should be able to see all cases opened for their account, including cases opened by their
colleagues. • Customer users must be able to collaborate with all Community users. What
two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A.

Select the Community User Visibility checkbox

B.

Enable Super User access for customer users

C.

Set up Delegated Admin access for customer users

D.

Create a Sharing Set on the Case object

Universal Containers creates a Napili template -based Community for their customers. Due
to the company's large knowledge base, the VP of Support is concerned about showing a
long list of articles to members when they select a Topic. The list must only contain ten
articles. Which standard functionality should a Community Manager use to accomplish this
task?

A.

Set the Number of Articles property inside the Page Editor

B.

Update Knowledge Settings inside Setup

C.

Make sure Top Articles for Topics is enabled in Community Management

D.

Add the Top Articles component inside the Community Builder

Universal Containers has a customer Community in Europe and plans to roll out a separate
Community for their US customers. They have separate profiles for their US, Europe, and
Asia customers. How could the Salesforce Admin limit the membership of this new
community to US customers?

A.

Add U.S. users to the Community sharing set.

B.

Add only U.S. customer profiles as Community members.

C.

Add the U.S. customer public group to the Community as members of the Community.

D.

Add each U.S. customer as a Community member from their contact record