Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete. What should the BA do to understand which user stories were modified?
A. Review the approval history
B. Review the change sets history
C. Review the version control history.
Explanation: The business analyst should review the version control history to understand which user stories were modified by the project lead. Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later. Version control can help track who made what changes, when, and why. It can also help compare different versions, merge changes, resolve conflicts, and restore previous versions. The business analyst should use a version control system to store and manage their user stories in a repository and review the version control history to see the edits made by the project lead. Reviewing the approval history is not a good option because it would only show who approved or rejected the user stories, not who modified them or how. Reviewing the change sets history is not a good option because it would only show what metadata components were deployed or retrieved between orgs, not what user stories were modified or how.
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints. What should the BA do next?
A. Organize requirements
B. Validate requirements
C. Prioritize requirements
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus
Explanation: The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices.
During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.). How should a business analyst document this need and ensure it is applied universally across the solution?
A. Create a functional requirement for accessibility standards
B. Create a non-functional requirement for accessibility standards
C. Create a user story for accessibility standards
Explanation:
Legal accessibility standards fall under non-functional requirements (NFRs), which
define system constraints or quality attributes:
Applicability: NFRs like accessibility apply universally to the solution, ensuring
compliance with ADA, Section 508, and WCAG standards, as mandated for many
Salesforce projects.
Consistency Across Features: Documenting accessibility as an NFR ensures the
requirement is enforced universally and is not tied to specific functional user
stories.
Industry Alignment: Salesforce emphasizes capturing non-functional needs to
meet legal and organizational standards effectively.
A business analyst (BA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain. The business analyst knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform. Who should own the process of prioritizing the business backlog?
A. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
B. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce’s declarative features
C. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
Explanation: The process of prioritizing the business backlog should be owned by the business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce’s declarative features. The business backlog is a list of requirements or user stories that describe the features or functionality that the business needs or wants from a project or enhancement. The business backlog should be prioritized by the business teams affected because they are the ones who have the most knowledge and interest in the business value and impact of each requirement or user story. The business backlog should also be supported by the internal technology teams who understand ways to maximize Salesforce’s declarative features because they are the ones who have the most knowledge and expertise in the technical feasibility and complexity of each requirement or user story.
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT). What is a business analyst's role during UAT?
A. Assist in building the requirements using standard functionality so IT can focus on code related scenarios.
B. Document user stories and clarify business needs so IT can deliver results based on the requirements.
C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
Explanation: The business analyst’s role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst’s role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production.
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?
A. The five ways to build trust
B. The five most important questions
C. The five W's and an H
Explanation:
The "Five W’s and an H" framework—Who, What, When, Where, Why, and How—is widely
used to ensure comprehensive understanding and strategy development:
Holistic Analysis: By guiding CK through questions addressing these dimensions,
the BA ensures thorough exploration of organizational goals and challenges.
Value-Driven Approach: This aligns with Salesforce's strategy of deriving business
value and insights through discovery sessions, which ultimately enhance customer
satisfaction and project success.
Framework Alignment: Salesforce documentation encourages asking fundamental
questions to uncover the full scope of business processes and expected
outcomes, which is exemplified in the use of the "Five W’s and an H."
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next iteration
B. Create a data dictionary, write end user documentation, and review test scripts
C. Gather business requirements; create process maps, and write user stories.
Explanation: The business analyst’s responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App. Which approach should a business analyst take to begin this process?
A. Partner with Salesforce account executives to complete discovery
B. Schedule a meeting with stakeholders and create a journey map.
C. Develop the project plan and finalize the release date.
Explanation: The approach that the business analyst should take to begin this process is to schedule a meeting with stakeholders and create a journey map. A journey map is a tool that creates a visual representation of the steps or stages that a user goes through when interacting with a system or solution. A journey map helps to understand and document the user’s experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. A journey map also helps to identify any gaps or opportunities for improvement or innovation in the user journey. The business analyst should schedule a meeting with stakeholders and create a journey map by asking questions, collecting feedback, drawing diagrams, and validating information. Scheduling a meeting with stakeholders and creating a journey map helps to begin this process by engaging and involving them in defining and designing the new client onboarding process.
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation. When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?
A. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
B. Detailed Process Map
C. Value Stream Map
Explanation: The type of diagram that business analyst should use to identify waste within
and between processes when assessing existing processes for Northern Trail Outfitters’
Service Cloud implementation is value stream map. A value stream map is diagram that
shows flow of materials information value-added non-value-added activities cycle times
wait times involved in process value stream map can help identify waste inefficiencies
opportunities improvement within between processes by highlighting where time resources
being wasted where value being added where bottlenecks occurring etc.
A Suppliers Inputs Process Outputs Customers (SIPOC) Map is not type diagram that
business analyst should use identify waste within between processes when assessing
existing processes for Northern Trail Outfitters’ Service Cloud implementation SIPOC Map
high-level process map shows key elements process such suppliers inputs outputs
customers SIPOC Map can help define scope boundaries project identifying what triggers
process what are inputs outputs process who are involved affected by process what are
expectations requirements process SIPOC Map does not help identify waste within between processes detail.
A detailed process map is not type diagram that business analyst should use identify waste
within between processes when assessing existing processes for Northern Trail Outfitters’
Service Cloud implementation detailed process map diagram shows steps activities
decisions involved in process detailed process map can help document existing processes
clear concise way can easily understand anyone involved project but does not help identify
waste within between processes detail.
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