CRT-271 Exam Questions

Universal Containers needs to provide Community access to aselect set of customers. Customers will NOT be asked to register. In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A. Use external ETL tools to extract customers and load into Salesforce.

B. Use the Salesforce Community User API to create Community users.

C. Use the Data loader to extract the customers and upload the customers to be set up as Community users.

D. Use the Community import wizard to create users.

A Salesforce Admin enables "Allow Members to Flag" in Community Management. Which two content types can member flag as inappropriate? Choose 2 answers

A. Articles

B. Files

C. Posts and Comments

D. Topics

How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

A. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.

B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.

C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

D. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

A. Sharing Rules

B. Permission Sets

C. Public Groups

D. Profiles

E. Chatter Groups

Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?

A. 4

B. 2

C. 3

D. 1

E. 6

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B. Create a customer survey using custom Lightning components and add it to the home page.

C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D. Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

A. Community Managers are able to view all Community Users regardless of the organisation-wide defaults

B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

E. Community users in the same community can see each other, regardless of the organisation-wide defaults

F. Portal users in the same customer or partner portal account can see each other, regardless of the organization-widedefaults

Your company requires to set up community access for bothcustomers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

A. Create two Communities, one Customer Community and one Partner Community

B. Create one Community and use page variations to control what members see

C. Create one Community and build a lightning component that displays different content based on the users profile logging in

D. Create one Community using Sharing Sets to control what members see

E. Create a Community tailored to each region

You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .png, .gif) and only up to 500mb. What steps would you take to enable this?

A. Define the file size limit in the Community Manager but it's not possible to limit the file type

B. Define the file types and size limit in the Community Managerunder Administration

C. Write an apex trigger on the Feed Object

D. Define the file types in the Community Builder but it's not possible to restrict the file size

E. Download a 3rd party photo upload component from the AppExchange

Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

A. Use custom objects, record feeds, and control access through sharing.

B. Create unlisted groups and add project records to the group.

C. Build a custom Visualforce project space and control access through sharing.

D. Add private groups and add project records to the group.