CRT-271 Exam Questions

Universal containers houses their order information in their legacy backend systems.Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to seetheir orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

A. Leveraging existing integration with the legacy system

B. Set the external users' organisation wide defaults to private for external order objects

C. Creating a new integration with the legacy system for customer users

D. Update the customer user profile andgiven the "view all" permission on the integration object

Universal Containers wants its Community users to have the ability to log in using Facebook and Google. Which set of features should the Administrator use to achieve this goal? Select one or more of the following:

A. Custom Lightning Component and Apex Class

B. Single Sign-on and AppExchange

C. Auth Provider and Flow

D. Auth Provider and Registration Handler

The Universal Containers research lab is publishing its latest research into knowledge articles assignedto the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens? Select one or more of the following:

A. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles

B. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category

C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing

D. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A. Set up delegated admin access for customer users

B. Enable super user access for customer users

C. Select the community user visibility checkbox

D. Create a sharing set on the case object

A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements? Select one or more of the following:

A. Create a change set toinclude the changes from the first Lightning Community and create new Communities using that change set

B. Use the Partner Central Template and repeat all of the setup steps for each cloned Community

C. Export the new Lightning Community as a template andcreate new Communities using the exported template

D. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community

Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

A. Implement a Web-to-case form to capture user details and use case details to create a Community user

B. Create a publically accessible custom page with the registration details and add a link to the Community login page

C. Use the registration form in the company website and allow users to register

D. Enable the option Allow External Users to Self-register in the Community Management page

Wendy, the Community Manager at Regional Containers has cometo you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?

A. Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

B. Wendy should access Community Manager and Community Builder via a Desktop browser only

C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

Northern Trail Outfitters uses Salesforce internally and needs tolaunch a Community for their customers. • Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. • Northern Trail Outfitters works with an electronic signature partner and needs to extend thatcapability to the Community users. • This Community needs to be built with the Customer Service Template. All integrations must be mobile— first. • Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.

B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners

C. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.

D. Design and develop custom Community Lightning Components for surveys and electronic signatures.

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?

A. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.

B. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.

C. Enable Social Sign-on in the Community management preferences menu.

D. Create a custom login page with Social Sign-on capabilities, including authentication providers.

Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.

- Customer users only need to see their orders in the Community.

- Orders are currently public read-only.

- Customer users need to access fields that are already part of the existing integration.

What two things should the Salesforce Admin do to meet these requirements?

Choose 2 answers

A. Leverage existing integration with the legacy System.

B. Create a new integrationwith the Legacy System for customer users.

C. Update the customer user Profile and give them the "View all" permission on the integration object.

D. Set the External Users' Organization-Wide Defaults to Private for external objects.