CRT-271 Exam Questions

What features are you able to take advantage of in the Topic Management section of the Community Manager?

A. Create, Merge, Rename and Delete Topics

B. Define Knowledge Articles that will be displayed against each topic

C. Assign Featured and Navigational Topics

D. Assign Featured Topics Only

E. Assign Navigational Topics Only

Universal Containers is building a Customer Community. What can the Administrator add to the Navigation Menu?

A. Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

B. Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

C. Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

D. Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

A company uses CMS (Content Management System) to store and manage public content. TheVP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community? Select one or more of the following:

A. Build a custom integration point between the CMS and the Community

B. Use Process Builder to import content from the CMS on a periodic basis

C. Download and install the Community Content package from the AppExchange

D. Configure CMS Connect to pull content from the CMS

Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

A. Customer Community Login.

B. Customer Community Member.

C. Customer Community Plus.

D. Community Manager Plus.

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details. What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and publish

D. Create a standard page, add the Account record detail component, and publish.

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user. What should Salesforce Admin do to fulfill this request?

A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.

B. Configure Opportunity as the default landing page in Community Settings in Setup.

C. Enable the Opportunity page as the landing page on the Community user guide.

D. Set the Opportunity object page as the landing page in the Community Builder.

E. Set the Opportunity object page as the landing page in the Community Builder.

One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?

A. Level 1 = 25, Level 2 = 15, Level 3 = 10

B. Level 1 = 20, Level 2 = 20, Level 3 = 20

C. Level 1 = 10, Level 2 = 15, Level 3= 20

D. Level 1 = 25, Level 2 = 10, Level 3 = 10

E. Level 1 = 35, Level 2 = 10, Level 3 = 15

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

A. Add U.S. users to the Community sharing set.

B. Add only U.S. customer profiles as Community members.

C. Add the U.S. customer publicgroup to the Community as members of the Community.

D. Add each U.S. customer as a Community member from their contact record.

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics. How should the Salesforce Administrator accomplish this? Select one or more of the following:

A. Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics

B. Delete existing Topics and assign Articles to newly created Topics

C. Mark old Topics as Inactive and assign Articles to the new Active Topics

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors. What is the most efficient way to accomplish this task7

A. Download HTML/CSS from the company's website and upload it inside the Experience Builder.

B. Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.

C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.

D. Upload the company logo to generate a color palette that matches the company's brandingcolor.