An administrator is Informed that an employee has Just resigned and needs all access
removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57
email alerts. Management will need at least a month to find a replacement. The email
administrator has already revoked their email access.
What action should be taken to ensure the user's access is immediately revoked?
A. Go into the user record and uncheck the Lightning User checkbox.
B. Go into the user record and freeze the user.
C. Go into the user record and set the login hours to None'.
D. Go into the user record and delete the user,
Explanation: Go into the user record and freeze the user is the action that should be taken to ensure the user’s access is immediately revoked. Freezing a user is a way to temporarily prevent a user from logging in to Salesforce without deactivating their user record or changing their profile. Freezing a user can be useful when an employee has resigned or left the company and their access needs to be removed immediately. Freezing a user does not affect the ownership of records or email alerts that are assigned to them
The Service team at Cloud Kicks needs a way to show the current status from the Account
on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
A. Create a cross-object formula.
B. Use a picklist field.
C. Make a Rollup Summary.
D. Add a lookup field to Account.
Explanation: A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes.
The sales department has asked to limit access to the Amount field on the Opportunity to
only tnose users. In the sales department and on the executtve team, Northern Trail
Outfitters uses six custom profiles including Sales User. Marketing user, call Center user.
Executive User Sales Manager user, ana call Center Manager user. Field level access is
removed from three or the profiles In the sandbox.
What action should an administrator take to make sure this change is in production?
A. Create a sandbox template and push it to production to reflect the update.
B. Manually restrict access to this field for each profile via Setup Just like the sandbox.
C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.
D. Process a change set with the profiles that should no longer have access to the field.
Explanation: A change set is a tool that allows you to send customizations from one Salesforce org to another. A change set can contain components such as objects, fields, profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a sandbox org to a production org or between two sandbox orgs that are affiliated with the same production org. In this case, you can deploy a change set from the sandbox to production that includes the Amount field and all the custom profiles that need access to it. This way, you can update the field-level security settings for the field on each profile in one deployment.
Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time,
Currently, they are switching between browser tabs, which is tedious and confusing.
Support managers put in a request for a better agent experience.
What should an administrator recommend?
A. Create a screen flow to pull all related opportunities onto one page.
B. Enable Subtab Record Browsing in the Setup menu.
C. Configure Split Lit Views.
D. Implement Service Console.
Explanation: Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more
AW Computing has several service plans it offers with its laptops. Management wants the
sales team to focus on bringing in new business and to have the creation of the renewal
opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7
A. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
B. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
C. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
D. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
Explanation: To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won.
AW Computing uses a custom Invoice object to track invoices related to accounts. The
administrator wants to use roll-up summary fields to view high-level information at a glance
on the account record.
Which two considerations should an administrator remember about roll-up summary fields?
Choose 2 answers
A. Roll-up types include COUNT, SUM, and AVG.
B. Roll-up summary fields are created on the master side of a master-detail relationship.
C. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.
D. Rollup fields are calculated prior to save.
Explanation:
Two considerations that the administrator should remember about roll-up summary fields
are:
Roll-up types include COUNT, SUM, and AVG. A roll-up type is a function that determines how the data from the child records is aggregated and displayed on
the parent record. The available roll-up types are COUNT, which counts the
number of child records; SUM, which adds up the values of a numeric field on the
child records; AVG, which calculates the average value of a numeric field on the
child records; MIN, which displays the lowest value of a field on the child records;
and MAX, which displays the highest value of a field on the child records.
Roll-up summary fields are created on the master side of a master-detail
relationship. A master-detail relationship is a type of relationship that links two
objects together such that the master object controls certain behaviors of the detail
object, such as security and deletion. A roll-up summary field is a type of field that
displays a value that is calculated from child records related to a parent record.
Roll-up summary fields can only be created on the master object of a master-detail
relationship or on a lookup relationship if it is set as required.
The other two options are incorrect because:
Roll-up summary fields do not prevent the conversion of a master-detail
relationship to a lookup. They only prevent it if they reference a formula field that
includes another relationship.
Rollup fields are not calculated prior to save. They are calculated after save and
may take some time to update.
The Cloud Kicks security team has seen an increase in unattended device attacks, where
hackers can view sensitive information when users leave devices unlocked in public
settings. The security team wants to ensure Salesforce data cannot be viewed after 10
minutes of inactivity.
What is the recommended security setting to configure?
A. Enforce login IP ranges on every request.
B. Lock sessions to the domain in which they were first used
C. Require a high assurance session
D. Force logout on session timeout.
Explanation: Force logout on session timeout is the recommended security setting to configure because it prevents users from resuming their sessions after they time out due to inactivity, which reduces the risk of unauthorized access to Salesforce data from unattended devices.
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected
email alerts from an automated process. The investigation shows that CK is hitting its daily
limit.
What should the administrator review to resolve the issue?
A. Email Logs
B. HTML Email Status Report
C. Notification Delivery Settings
D. Outbound Messages
Explanation: Email logs provide information about email delivery, such as the sender, recipient, date and time, delivery status, and any error messages. The administrator can use email logs to troubleshoot why users are missing expected email alerts and identify which emails are hitting the daily limit.
Management at Ursa Major Solar wants to understand how many accounts have
opportunities in the overall pipeline.
What should the administrator use to create a report showing all open opportunities and the
total number of accounts represented?
A. The row count on a summary report grouped by account name
B. A Cross Filter selecting opportunities with accounts
C. A custom report type showing opportunities with accounts
D. The Show Unique Count option on the account name column
Explanation: The Show Unique Count option on the account name column will create a report showing all open opportunities and the total number of accounts represented. This option will count each account only once, even if it has multiple opportunities. The report can be grouped by account name or any other field to show more details.
Universal Containers' support team wants to use Salesforce Knowledge to allow customers
and the support team to have access to the product documentation. There are many
different types of documentation with usage across the globe.
What feature should the administrator configure?
A. Enable the Case Feed.
B. Create article types.
C. Define data categories and visibility.
D. Setup record types and page layouts.
Explanation: Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team.
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