Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What types of relationship can be used to accomplish this?

A.

Hierarchical

B.

Lookup

C.

Junction

D.

Master-detail

A change set that has already been submitted for deployment is missing a component. What can
you do in order to correct the issue?

A.

Deploy the change set and then submit another change set for deployment

B.

Edit the change set, deactivate it and then add the missing component

C.

Create another change set containing all components and deploy it

D.

Clone the change set. edit the components and deploy it

What password option is available for the administrator to set on content deliveries? Choose 3

A.

Password protection is required

B.

Password protection is optional and defaults to ON

C.

Password protection is optional and defaults to OFF

D.

Administrator provided default password

E.

Password complexity rules

Which report type could be used to meet this requirement? Choose two answers.

A.

A custom report type with Opportunity as the primary object and Activity as the secondary object

B.

An opportunity report with a cross-object filter of opportunities without activities

C.

A joined report using an opportunity report in Block A; a task and event report filtered by tasks for
Block B

D.

A standard opportunity filtered by the field Last Activity and a custom date range that is blank

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

A.

A lookup relationship on the Applicant object with Position as the master provides rollup summary fields without code

B.

The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.

C.

The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

D.

The Job Application object as a master to Positions and Applicant objects will allow rollup summary fields on the Positions and Applicant objects.

When can a user become an owner of a record without being a record creator?
Choose 2 answers.

A.

If the record is in a queue

B.

If person is above the owner of the record in role hierarchy

C.

If he is already a record owner

D.

if someone shares the record to the record owner

How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

A.

Pre-populate article search filters based on the values of case fields.

B.

Define synonyms for common search terms.

C.

Enable feed tracking on all relevant article types.

D.

Create data categories and assign articles to each category.

E.

Create a record type for each data category

What privileges can be given to a delegated administrator? Choose three answers.

A.

Modify the role hierarchy.

B.

Create and edit users.

C.

Assign users to specified profiles.

D.

Modify profile permissions.

E.

Manage custom objects

Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured
in a custom reason lost field before the record can be saved.
What is the recommended approach to meet this requirement?

A.

Create a trigger that requires reason lost to be populated once the opportunity stage is closed lost.

B.

Create a workflow rule that fires on the closed lost stage and populates the reason lost field.

C.

Create a page layout for closed lost opportunities and make reason lost a required field.

D.

Create a validation rule that requires reason lost to be populated once the opportunity stage is closed
lost.

Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured in a custom reason lost field before the record can be saved. What is the recommended approach to meet this requirement?

A.

Create a trigger that requires reason lost to be populated once the opportunity stage is closed lost.

B.

Create a workflow rule that fires on the closed lost stage and populates the reason lost field.

C.

Create a page layout for closed lost opportunities and make reason lost a required field.

D.

Create a validation rule that requires reason lost to be populated once the opportunity stage is closed lost.