Which Visual Workflows element would you add to a flow to create a new opportunity record?

A.

Record Update

B.

Record Lookup

C.

Record Delete

D.

Record Create

System Administrator has been asked to create a field on the Opportunity object that will total the invoice
amount field for all the invoices associated to the Opportunity. How should this be accomplished? - TROVARE LE RISPOSTE

A.

Create a master detail relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

B.

Create a lookup relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

C.

Create a master detail relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

D.

Create a lookup relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

After delegated administration is granted for a custom object, what action can the delegated administrator complete? Choose 2 answers

A.

Add a custom picklist field to the object

B.

Change organization-wide sharing rules for the object

C.

Change the relationship with other object

D.

Create a custom tab for the object

In a two-step approval process where the first step is a hiring manager and second is the appropriate director,
which of the following relationship types would a system administrator use to establish a relationship between
the two approvers?

A.

Master detail relationship

B.

Look up relationship

C.

Hierarchical relationship

D.

Sibling relationship

The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

A.

Create a dashboard and add filters for users, opportunities, accounts, and cases.

B.

Create a dynamic dashboard and add filters for opportunities, accounts and cases.

C.

Create a dynamic dashboard and insure the sales manager has the "View My Team's Dashboard"
permission.

D.

Create an individual dashboard for each sales representative with opportunity, account, and case
components.

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

A.

Approval Processes can be used to escalate cases in the chat window.

B.

Multiple visitors can chat in one window

C.

The Articles tool can be used to search for Knowledge Articles

D.

Chats can be transferred to other agents.

E.

The Details tab can be used to see information about the visitor

Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done?

A.

Use an Apex Trigger

B.

Enforce an opportunity naming guideline for Sales Reps

C.

Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using
concatenate

D.

Use validation to update the field

How can the administrator ensure article managers use specified values for custom article fields?

A.

Create a validation rule on the article.

B.

Require a field on the page layout.

C.

Use field dependencies on article types.

D.

Create different article type for different requirements

An Administrator is preparing to deploy change set into the production environment. Until the deployment is
complete, only user with System Administrator profile should be allowed to access data in the production
system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can
administrator meet this requirement?

A.

Assign all other users a custom profile with read access to all objects revoked and add a custom home page message

B.

Add login hours to all profiles except System Administrator and set the custom maintenance message

C.

Add Individual IP range to all profiles except System Administrator and add a custom home page message

D.

Activate Planned maintenance window feature and set the custom maintenance message

If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?Choose 2 answers.

A.

Enable email approval

B.

Enable chatter feed approval

C.

Enable Mobile Lite for Approval Processes

D.

Enable SMS/IM approval