What is a capability of Territory management? Choose 2 answers

A.

The ability to use account criteria to expand a private sharing model

B.

Territory hierarchy replaces the role hierarchy for sharing

C.

Support for complex and frequently changed sales organization structures

D.

The ability to use opportunity criteria to expand a private sharing model

What can an administrator do to enable customers to submit service request? Choose 2.

A.

Enter live chat agent on the company website

B.

Enable chatter answers

C.

Enable the service cloud console on the company website

D.

Enable case feed on the company website

Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do?

A.

Create a separate pricebook for each region.

B.

Add a different list price for products depending on the region.

C.

Clone the standard pricebook and create separate pricebooks for each region.

Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED
organization? Choose two answers.

A.

Change sets

B.

Force.com IDE

C.

Unmanaged Packages

D.

Force.com Migration Tool

Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature?

A.

Use Facebook to import educational background

B.

Use the Company's salesforce Facebook account

C.

Use Linkedln to import educational background

D.

Use Twitter to view recent tweets posted by a contact

Universal Containers uses a custom object to track services called Work Items with a lookup to Accounts. The
Work Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

A.

Private

B.

Public Read/Went/Transfer

C.

Public Read Only

D.

Controlled by Parent

What would you check to see whether a workflow failed?

A.

debug log

B.

workflow log

C.

integration log

D.

failed work flow log

An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

A.

Change the access levels in the marketing user standard profile to read, create and edit for the product object

B.

Create a permission set with read, create and edit access for the product object and assign it to the
marketing users

C.

Create a permission set with read and write access for the product object and assign it to the marketing users

D.

Create a new profile for the marketing users and change the access levels to read, create and edit for the
product object

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the salesforce Merge Feature, what steps steps should be taken to merge these accounts ?

A.

Merge the duplicate contacts, and then merge the duplicate accounts.

B.

Merge the duplicate accounts, and then merge the duplicate contacts.

C.

Merge the duplicate accounts, and then the duplicate contacts will be merged automatically.

D.

Merge the duplicate accounts, and check the that optionally merges the duplicate contacts.

Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

A.

Use approval process that routes newly created opportunities to management for data quality review.

B.

Use an Apex Trigger on the Account object that adds the account name to the opportunity name.

C.

Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.

D.

Write a validation rule that updates the opportunity name with the account name using a cross-object
formula.