Universal Containers needs to create price books for sales representatives in multiple regions. How can the administrator meet this requirement?

A.

Delete the products that are not needed by a region from the standard price book

B.

Clone the standard price book and create a new price book for each region

C.

Delete the standard price book and create a new price book for each region

D.

Add new price book entries to the standard price book for each region

An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change?

A.

Users can modify the description and title of existing packs.

B.

The clone & customize button will continue to be available.

C.

Users can continue to edit the contents of existing packs.

D.

All existing content packs will be deleted

The inside sales manager at Universal Containers wants to be able to report on how long leads
have a Lead Status of "Open" before the status changes to another value. Additionally, the sales
team has requested the status value be changed with fewer clicks. What should the administrator do to meet
this requirement?

A.

Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

B.

Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.

C.

Turn on field history tracking for the lead status field and create a report based on that field.

D.

Use a quick action to change the status value and a workflow rule to update a date field.

What tool would you use to automate a process so a parent case is closed, the child case automatically closes?

A.

Workflow rule field update

B.

Auto response rule

C.

Apex trigger

D.

Validation rule field update

A user has been granted a delegated admin to a custom object. What can he complete on that object. Choose 2

A.

Create custom Picklist in that object

B.

Modify OWD

C.

Modify Sharing Settings

D.

Create a new Custom field

A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

A.

The contact has not been manually shared with the manager.

B.

Contact sharing settings have Grant Access Using Hierarchies unchecked.

C.

Contact sharing settings are Private.

D.

The contact is not linked to an account.

What permissions would you need if you want to merge accounts with related lists of cases and opportunity?

A.

edit on Opportunity and Cases objects

B.

delete on the Account object

C.

delete on Account objects and edit on Opportunities and Cases

D.

edit on Account objects and edit on Opportunities and Cases

Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

A.

Create custom fields on the product.

B.

Create a default revenue schedule on the product.

C.

Create a workflow rule on the product.

D.

Create a default quantity schedule on the product

A user is trying to access content in a library but is receiving an insufficient privleges message. Which two ways should the administrator troubleshoot this issue? Choose two.

A.

Determine if the user's profile has the CRM Content user permission enabled.

B.

Determine if the user has been granted "Viewer" permission to the library of interest.

C.

Determine if the user's record has the Salesforce CRM Content feature license enabled.

D.

Determine if the user has been granted viewer permission to the content

When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?Choose 3 answers.

A.

Prompt the user to enter another record to resolve the lookup relationship.

B.

Do not allow deletion of a lookup record that is part of a lookup relationship.

C.

Notify the record owner.

D.

Delete the related record also.

E.

Clear the value of the lookup field.