The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

A.

The lookup field is required on the child object.

B.

No roll-up summaries exist on the lookup object.

C.

The owner is the same for all related records

D.

The lookup field in all records contains a value.

A system administrator wants to change the field type from a lookup field to a master-detail field. What must
the system administrator check in order for the change to be implemented successfully?

A.

Make sure that the lookup field has a related record

B.

Make sure the lookup value is required

C.

Make sure that all lookup fields on the record are filled up

D.

Option4

What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4

A.

Forecast Categories

B.

Opportunity list column

C.

Data Source

D.

Forecast Range

E.

Quotas

Universal Containers support team needs to track service level agreements for customers. Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?

A.

Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.

B.

Create a private Chatter group for customers with high-priority service level agreements.

C.

Configure a workflow rule that sends and email alert of old cases to the support manager.

D.

Enable entitlements and add the tab for entitlements and service contracts.

Which features make repetitive actions in the Service Console quicker and easier for agents? Select 3

A.

Email Templates

B.

Quick Text

C.

Macros

D.

Heuristic Logic

E.

Predictive text

A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

A.

Use Apex trigger to add the Account name to the Opportunity name

B.

Use validation to update the field

C.

Create a workflow field update to concatenate Account name and Opportunity name Use Rollup Summary field to concatenate

D.

Create Approval process to add account and opportunity

Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need ?

A.

Matrix Report

B.

Analytical Snapshot

C.

Summary Report

D.

Joined Report

One of Sales Managers at Universal Containers needs the ability to create fields on one specific
custom object? How can this be accomplished?

A.

Create a new profile for the manager and grant the permission customize application

B.

Create a delegated administration group for the managers

C.

Create a permission set and grant the permission customize application

D.

Create a permission set and grant edit access to object

UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC. What should the system administrator do? Choose 1.

A.

delete standard pricebook and create pricebooks

B.

Clone standard Pricebook and assigned separate prices for each region

Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

A.

You can have up to 100 groups in each category.

B.

You can have up to 100 categories in each group.

C.

You can define up to 5 category groups with only 3 active at any time.

D.

You can define up to 5 category groups.

E.

You can define up to 50,000 articles in total.