The Marketing Manager has requested that a field be added to each account that displays the number of
contacts associated with that account. The manager wants to use this field as part of an email marketing
segmentation strategy. How can this requirement be met?

A.

Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

B.

Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

C.

Create a custom formula field on the account using the count() function to count the number of related contacts.

D.

Create a roll-up summary field that counts the number of contacts and displays that count on the account.

Assuming that the training sandbox will contain approximately 500MB of production data and be
refreshed after daily training sessions, which type of sandbox can be used to train users on new
functionality that has recently been deployed to production?

A.

Full Sandbox

B.

Partial Data Sandbox

C.

Developer Pro Sandbox

D.

Developer Sandbox

Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an
end user.

A.

True

B.

False

How can a system administrator ensure that an Account Name is unique?

A.

Make the account name field unique

B.

Use the HLOOKUP operator in a validation rule for the account name

C.

Use the VLOOKUP operator in a validation rule for the account name

D.

Use an APEX Trigger

Which actions can you add to a milestone? (Choose three)

A.

Success actions

B.

Repeat actions

C.

Warning actions

D.

Violation actions

What should an administrator consider when setting up and maintaining 

A.

Salesforce Knowledge? Select 3

B.

Article version numbers must be assigned by a Knowledge Manager for tracking

C.

Data category visibility is assigned through roles and profiles

D.

Knowledge settings must be configured in order for users to be able to create articles from cases

E.

Solution category browsing must be enabled in Solution settings

What type of data can be migrated between environments using change sets? Choose 2 answers

A.

Account team roles

B.

Custom fields

C.

Field type changes

D.

Email templates

A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

A.

Price book entries will not be created in the standard price book.
.

B.

Price book entries in price books that you don't have sharing access to are created.

C.

Price book entries in price books that you don't have sharing access to aren't created.

D.

Price book entries need to be activated before users can use the new price book

Which of the following features is NOT unique to Salesforce Knowledge?

A.

Article Types

B.

Categories

C.

Synonym Search

D.

Custom Page Layouts

Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?

A.

Field audit history

B.

Setup audit trail

C.

Field history tracking

D.

Debug log