Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative
Forecasts? Choose 2 answers

A.

Expected revenue

B.

Product quantity

C.

Opportunity amount

D.

Quota amount

Support Records with a specific record type needs the access restricted to only a Support
Manager and four support users. What can you do as a system administrator?

A.

Remove the record type access for all users except the 5 mentioned.

B.

Give the "View All Data" permission to the 5 mentioned users using permission sets.

C.

Create a new profile and assign the 5 users to the new profile.

D.

Create a criteria based sharing rule for the 5 users.

What would cause a required field to not be populated on some records? Choose 2

A.

The field is hidden

B.

The field is not in the page layout

C.

The field is set to Read Only

D.

The field is protected by field level security

The administrator at universal containers has been asked to track training classes taken by employees. Employees may take several classes. The employee and class objects have already been created. How should
the administrator relate the two objects?

A.

Create a master detail relationship with class as the master object.

B.

Create a junction object with both employee and class as master objects

C.

Create a lookup relationship with employee as the master object

D.

Create a lookup relationship on both the employee and class objects

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain
open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A.

Report based on a reporting snapshot that runs dally at 5:00 p.m.

B.

Report based on custom report type using cases and business hours.

C.

Custom summary report where unit equals business hours.

D.

Standard case lifecycle report where unit equals business hours

An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object-level permission will the administrator need to provide these users?

A.

Merge

B.

View All

C.

Read and Edit

D.

Delete

The wrong choices on the list should be improved.
A lead needs to be assigned automatically to a Sales Rep if there has been no action on the account
after 10 days. And the Deal status should be set to "Stalled" after it has been approved by a Manager. Which automation processes can a system administrator use?

A.

Validation Rule. Assignment rule. Approval Process.

B.

Assignment Rule. Approval Process. Workflow Rule

C.

Assignment Rule, Approval Process.

D.

Assignment Rule. Auto-Response Rule, Workflow Rule

Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil's forecast will include this amount? Choose three answers.

A.

Pipeline

B.

Best Case

C.

Commit

D.

Closed

You can cancel pending actions in the entitlement process queue.

A.

True

B.

False

What are the different ways a Visual Workflow "flow" can be deployed? (Choose three answers.)

A.

Custom button

B.

Custom link

C.

Visualforce page

D.

Apex Trigger

E.

Field Updates