To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled?Choose 2 answers

A.

Customize Entitlements

B.

Customize Application

C.

Manage Entitlements

D.

Manage Milestones

Which three features are supported in delegated administration?

A.

Create and edit users

B.

Manage custom objects

C.

Unlock Communities users

D.

Set org-wide sharing defaults

E.

Unlock non-Communities users

On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this? Choose 2 answers

A.

Use the "Object Export" feature under Data Management

B.

Use Data Exporter to export the data each month.

C.

Use Data Loader to export the data each month.

D.

Configure the "Schedule Export" options under Data Export

The sales operations team has requested a new custom object with the following requirements: The Sales Managers should have full access to all records created. The object's sharing default should be set to Private No new sharing rules should be created Which two options can the system administrator setup for the security for this object? Check 2 answers.

A.

Add the "modify all" permission to the Sales Manager Profile for the new Object

B.

Create a Record Type with "modify all" checked, and assign this Record Type to the Sales Manager Profile

C.

Create a Permission set for all Sales Manager users with "modify all" checked for the Object

D.

Create a rule for all Sales Manager users with "modify call" checked for the object.

How can the Social Accounts and Contacts feature be used to enrich Salesforce data? 

A.

Users can use their Facebook logins to import education information for all of their Facebook friends.

B.

Users can use their Twitter logins to display a contact's tweets when they are viewing contact records.

C.

The administrator can use the company's Facebook login to allow all users to see all public information on contacts.

D.

The administrator can log into LinkedIn to Import publicly displayed education information for contacts

What access can users have to Accounts and Opportunities when territory management is enabled?

A.

Transfer and Delete opportunities regardless of the owner of the record

B.

View Account records regardless of the account record owner.

C.

Edit, Transfer and Delete Opportunity records regardless of the record of the owner.

D.

Edit Opportunity records regardless of the account owner

Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement

A.

Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings

B.

Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings

C.

Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings

D.

Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings

Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of
Europe, of Americas, Africa, and Asia. The administrator needs to restrict visibility of each category to the
sales representatives within each region. How should the administrator
control access to these category groups?

A.

Add custom category groups to the profiles assigned to the sales users.

B.

Modify object settings for the category groups on the sales users profiles.

C.

Add custom category groups to the roles assigned to the sales users.

D.

Add or remove sales users from a public group with access to the category groups

Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and
end the call with a customer?

A.

Step

B.

Screen

C.

Decision

D.

Assignment

How can content types be used in CRM Content? (Choose two answers.)

A.

With library rules, to limit the number of libraries created.

B.

With validation rules, to capture complete data.

C.

With upload rules, to limit the size of content files.

D.

With content fields, to control the content detail page layout.